IT Operations Specialist

T-pro; Dublin; On-site; EUR 40,000 - 55,000; Full time

Job summary

A leading company is seeking an IT Support specialist to provide deskside assistance at Saint John of God Hospital. Responsibilities include troubleshooting for staff, managing system software, and ensuring a high quality of IT service. Candidates should have a minimum of 3 years of experience in IT support or cyber security, along with relevant formal qualifications. This full-time position offers no remote work options and is essential for hospital operations.

Qualifications

• Minimum 3 years' experience in IT Support or Cyber Security roles.
• Formal qualification in IT/Computer Science or equivalent.
• Good working knowledge of Microsoft technologies.

Responsibilities

• Provide 1st and 2nd line support to all IT users.
• Manage system and application software.
• Troubleshoot hardware issues with desktop and mobile devices.

Skills

IT Support

Cyber Security

Troubleshooting

Network management

Cybersecurity standards and frameworks

Education

BSc/BA/Diploma in IT or relevant field

Job description

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The purpose of this post is to provide high quality IT assistance and deskside support to Saint John of God Hospital IT users. This role is 35 hours per week and requires the successful candidate to cover onsite IT support. This position is located at Saint John of God Hospital, Stillorgan and is an onsite IT support role to the staff in the hospital. Due to the nature and purpose of the role there is no option for working remotely at this time.

Essential Competencies

• Minimum 3 years' experience in IT Support or Cyber Security roles.
• Provide 1st and 2nd line support to all IT users to ensure reported problems are resolved as effectively and efficiently as possible.
• Day to Day management of system and application software.
• Good working knowledge of Microsoft Active Directory, Microsoft 365, Azure, and related technologies including Intune, Conditional Access, and Entra ID.
• Network hardware management including Switches, Firewalls, and Wireless Networks
• Familiarity with cybersecurity standards and frameworks (ISO27001, NIST, OWASP).
• Exposure to patching and vulnerability management tools is advantageous.
• Troubleshoot system software issues with hospital staff and security officers. Liaise with external support companies as necessary.
• Troubleshoot hardware issues with Desktop PCs, Laptops, Tablets, and Local and MFP Printers.
  
  

Essential Qualifications:

• Formal qualification in IT/Computer Science or relevant field such as BSc/BA/Diploma/equivalent in an ICT subject (MCSE, CNE, CCNA, and ComptiA) desirable
• Minimum 3 years's experience in IT Support or Cyber Security Roles
  
  

Desirable Competencies

• Experience of working in a healthcare environment.
• Experience with security technologies such as SIEM and IDS/IPS and familiarity with cybersecurity standards and frameworks (ISO27001, NIST, OWASP).
• Experience of monitoring and investigate threats with internal security teams and external SOC.
• Experience of patch and vulnerability management processes to maintain security posture.
• Disaster recovery (DR) and business continuity planning (BCP)
• Procurement and asset management of IT equipment.
  
  

Closing Date: 31st May 2025

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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