IT Executive Support

Perrigo Company Plc; Dublin; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

A leading health and wellness company in Dublin is looking for an IT Executive Support professional to provide crucial technical assistance to the Executive Leadership team. Candidates should have over 5 years of experience in executive support roles, proficiency with both Windows and Mac systems, and excellent problem-solving skills. This role includes maintaining conferencing technology and troubleshooting issues while travelling domestically and internationally. Hybrid working options are offered alongside competitive benefits.

Benefits

Competitive compensation

Flexible working arrangements

Career development opportunities

Qualifications

• 5+ years experience supporting executive level leaders or 7+ years in a support role.
• Experience with mobile devices, Active Directory, and audio/video conferencing systems.
• Excellent customer service skills and ability to work under pressure.

Responsibilities

• Provide global IT support for Executive Leadership team.
• Setup conferencing equipment and resolve technical issues.
• Travel for support to leadership meetings.

Skills

Windows

Mac

SCCM

JAMF

iOS

Active Directory

Audio/Video Conferencing

Tools

VPN Access

MS Office 2013 & 365

Windows 10 & 11

Wireless Access

Job description

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At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.

Join us on our One Perrigo journey as we evolve to win in self-care.

Description Overview

As IT Executive Support, you will be the primary support for Executive Leadership team – and board members. You will be able to stay calm in high intensity situations. Each day can be different, from supporting iPhones, iPads, and Mac devices, to ensuring high visibility meetings stay up and running, to desktop support for Windows OS, to troubleshooting Network connectivity, travelling to internal and off-site meetings when necessary.

Join us at Perrigo and be a part of a dynamic team that is transforming the way we leverage Infrastructure to drive business success.

Scope of the Role

• This position will be standard office hours. The Executive Support technician will provide global IT support to our executive leadership team while minimizing downtime. This position will require training of new software and equipment to the business as needed and will handle special projects. There will be some travel to support leadership meetings.
• Setup conferencing equipment and test audio/video quality prior to Executive Management meetings.
• Assist Executive Leadership Team and their direct support staff by resolving technical issues so they can work efficiently with minimal impact.
• Explain technical issues in non-technical terms to Executive Management and other end users.
• Provide on-site technical support for Executive Management.
• Analyze, troubleshoot, and resolve time-sensitive technology-related issues affecting Executive Management staff.
• Assume ownership of technical problems while working with Platform, Communications, Systems, Network, and Security Engineering teams to resolve advanced problems affecting both Executive Management staff and global user base.
• Design and support individually tailored and appropriate IT solutions for Executive Management.
• Participates in special projects as required.
• Remain current on the latest developments in software and desktop technologies.
• Complete other related duties as assigned.
• Adhere to the Company’s risk and regulatory standards, policies, and controls per the Company’s Risk Portfolio.
• Contact person for FSO dispatch.
• Perform other duties as assigned.

Experience Required

• The experience required typically comes from approximately 5 plus years experience supporting executive level leaders, or 7 plus years in a prior field services or support type role.
• Mobile device support of iPhones, iPads, and other related devices.
• Experience supporting Active Directory, Microsoft SCCM 2012, Wireless Access, VPN Access, Windows 10 & 11, MS Office 2013 & 365, MacOS 10.xx, JAMF JSS, VoIP familiarity including Voicemail and User Administration.
• Excellent customer service skills and experience supporting senior-level staff within an organization.
• Knowledge of audio/video conferencing systems.
• Proven ability to troubleshoot system performance, recognize reoccurring problem trends, diagnose root causes of issues, and maintain/create solution documentation.
• Ability to work effectively under pressure in rapid response situations.
• Excellent verbal and written communication skills, especially as it relates to clarity and concision.
• Availability to travel both domestically and internationally.
• Ability to quickly develop and maintain professional relationships with Executive Management and Senior Management staff.

Skills:

• Technical Expertise: Proficiency Windows, Mac, SCCM, JAMF, IOS, and Active Directory.
• Analytical Skills: Strong analytical and problem-solving skills.
• Communication: Exceptional written and verbal communication skills to effectively collaborate with stakeholders worldwide.
• Leadership: Proven ability to contribute meaningfully to high-performing teams.
• Industry Knowledge: Familiarity with industry-specific support challenges and best practices.

Benefits

We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

Hybrid Working Approach

We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.

We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here

Applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo