Insurance - Customer and Business Transformation - Manager

PwC Ireland; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Dublin is seeking a Manager to drive insurance transformation projects within their Insurance Consulting team. This role involves collaborating closely with clients to enhance operational efficiency and customer experience. The ideal candidate will have at least 5 years of experience in delivering transformation programmes, with strong analytical skills and the ability to foster relationships across diverse stakeholders. This dynamic role offers opportunities to influence change and innovate within the insurance sector.

Qualifications

• 5 years of large-scale transformation experience in insurance.
• Understanding of insurance customer journeys and improvement opportunities.
• Ability to influence diverse client stakeholders through expertise.

Responsibilities

• Develop understanding of insurance industry operations.
• Manage project lifecycle from design to implementation.
• Communicate complex insurance concepts to diverse audiences.

Skills

Transformation programmes delivery

Client management

Communication skills

Data analytics

Insurance market dynamics

Tools

Salesforce

Excel

PowerPoint

Job description

Job Description & Summary

Are you ready to accelerate your career in insurance transformation? As a Manager within PwC’s Insurance Consulting team, you’ll play a hands‑on role in delivering impactful projects across underwriting, claims, policy administration, and distribution. You’ll work closely with senior client stakeholders to design and implement innovative solutions that enhance customer experience, drive operational efficiency, and support business growth. Drawing on your structured problem‑solving skills, business analysis expertise, and familiarity with digital and agile methodologies, you’ll lead cross‑functional teams, manage project lifecycles, and help shape the future of insurance operations. You’ll have the opportunity to collaborate on solutions at the intersection of regulation and technology—such as InsurTech, AI, and cloud—while building trusted relationships with clients and colleagues. If you thrive in dynamic environments, value teamwork, and are passionate about making a difference, we invite you to grow your career with PwC.

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Manager

Your Key Responsibilities

• Develop a deep understanding of insurance industry operations, including underwriting, claims management, policy administration, actuarial functions, and distribution channels, leveraging this knowledge to deliver impactful projects across areas such as strategy, operating model design, customer experience, digital transformation, process improvement, and organizational change.
• Leverage PwC’s leading Insurance consulting services and global network to proactively identify and pursue opportunities to add value for clients across end‑to‑end insurance value chains.
• Apply advanced structured problem solving, business analysis, data analytics, design thinking, and lean/agile methodologies to help insurers improve operational efficiency, increase customer satisfaction, and drive profitable growth.
• Identify, analyze, and recommend enhancements in insurer processes, systems, and workforce capabilities to optimize performance and reduce costs.
• Effectively gather and define detailed business requirements through in‑depth engagement with a broad range of insurance stakeholders, including actuaries, underwriters, claims teams, IT, and distribution partners.
• Lead and motivate cross‑functional project teams, working closely with senior client executives and key stakeholders to ensure project objectives are met and programme governance is maintained.
• Manage all aspects of the project lifecycle from business case development through design, implementation, and post‑deployment reviews, ensuring timely and quality deliverables.
• Communicate complex insurance and transformation concepts clearly and persuasively, tailoring messaging for diverse audiences including C‑suite executives, technical teams, and client operational staff.
• Collaborate on shaping innovative insurance solutions addressing regulatory changes, digital disruption, changing customer expectations, and emerging technology adoption.
• Foster strong relationships internally within PwC and externally with clients and key partners to support collaborative delivery and knowledge sharing.
• Stay up to date with the latest trends and regulatory developments affecting the insurance industry globally and regionally, integrating these insights into your consulting approach to deliver forward‑looking advice and solutions.

Skills and Attributes for Success

• Proven experience 5 years delivering large‑scale transformation programmes within the insurance sector (life, non‑life, re‑insurance, or specialty lines).
• Strong understanding of Insurance customer journeys with a clear perspective on improvement opportunities leveraging technology solutions (i.e. Salesforce) or
• Strong background in insurance business operations, digital transformation, operational excellence, or strategy consulting.
• Excellent client management skills with the ability to build trusted advisor relationships within complex insurance organisations.
• Outstanding verbal and written communication skills, with experience presenting at senior leadership and board levels.
• Deep understanding of current insurance market dynamics, regulatory environments, and technology trends impacting the sector (e.g., InsurTech, AI, cloud).
• Ability to quickly establish credibility and influence diverse client stakeholders through professional expertise and solution‑oriented mindset.

Ideally, you will also have:

• Strong capabilities in business process mapping, requirements elicitation, data analytics, and solution design specific to insurance workflows.
• Experience facilitating workshops and leading teams to consensus and actionable outcomes.
• Proficiency in developing structured, impactful presentations using PowerPoint and advanced analytic skills using Excel or relevant insurance analytics tools.
• Certifications in Lean Six Sigma, Agile, PMI‑PMP, or BCS Business Analysis are advantageous.
• Familiarity with insurance core systems and platforms (e.g., Salesforce, Guidewire) is a plus.

What We Look For

• A motivated professional passionate about leveraging consulting to drive meaningful change in the insurance sector.
• Someone who thrives in dynamic environments, tackling complex problems with creativity, enthusiasm, and resilience.
• An effective team player who embraces PwC’s values of:
  • Act with integrity - Being honest, ethical, and transparent in all business dealings and interactions.
  • Make a difference - Striving to have a positive impact for clients, communities, and each other.
  • Care - Showing respect, empathy, and support for colleagues, clients, and broader communities.
  • Work together - Collaborating effectively across teams, geographies, and functions to create better outcomes.
  • Reimagine the possible - Encouraging innovation, curiosity, and continuous improvement to solve complex problems and unlock new potential.
  • A continuous learner eager to grow their insurance industry expertise and consulting capabilities in a supportive and high‑performing environment.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Budgetary Management, Business Analysis, Business Development, Business Process Improvement, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Customer Relationship Management, Customer Strategy, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Financial Management, Inclusion, Industry Trend Analysis, Intellectual Curiosity, Learning Agility, Management Consulting, Mentoring, Multi-disciplinary Collaboration, Negotiation, Presentation, Strategy, Team Management, Think Analytically, Think Creatively, Think Strategically, Time Management, Writing.