Injury Claims Handler

Aviva plc; Galway; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A leading insurance provider in Galway is seeking experienced claims professionals for their Motor Injury Team. Ideal candidates will have APA or CIP qualifications, strong customer-focused skills, and experience managing injury claims. The role includes managing motor injury claims, negotiating settlements, and providing support to customers. Competitive salary, generous benefits including pension contributions, holiday allowances, and professional development opportunities are offered. This position offers a flexible working model.

Benefits

Competitive salary

Generous pension

Annual performance-related bonus

Holiday allowance of 25 days

Employee Assistance Programme

Professional qualification support

Qualifications

• Experience managing motor injury claims.
• Ability to make confident liability decisions.
• Strong understanding of the Irish claims landscape.

Responsibilities

• Manage a diverse portfolio of motor injury claims.
• Negotiate settlements fairly and cost-effectively.
• Provide empathetic support to customers throughout the claims journey.
• Collaborate with internal teams and external stakeholders.
• Demonstrate strong reserving and file estimation practices.

Skills

Technical expertise

Customer-first mindset

Negotiation skills

Strong communication skills

Relationship building

Education

APA or CIP qualification

Job description

We are growing our Motor Injury Team in Ballybrit, Galway, and we’re looking for experienced claims professionals to join us.

We are looking for an individual with a dynamic approach to the needs of our customers, who can provide the highest level of technical expertise and advice.

If you're someone who brings technical expertise, a customer first mindset, and a drive to make a difference, this could be your next move. We want people who are curious, self-motivated, and ready to grow with us. If you are APA or CIP qualified and have experience managing injury claims, this is your chance to make a real impact.

Duties and Responsibilities

• Managing a diverse portfolio of motor injury claims from straightforward to complex cases, ensuring each is handled with care, efficiency, and technical accuracy.
• Making confident, well-informed liability decisions and negotiating settlements that are fair, timely and cost-effective for both the customer and Aviva.
• Providing clear, empathetic support to customers throughout the claims journey, helping them navigate what can be a difficult time with reassurance and clarity.
• Collaborating with internal teams and external stakeholders including solicitors, medical professionals, and third-party providers to drive claims to resolution.
• Demonstrate strong reserving and file estimation practices, while supporting customers with clear, compassionate communication throughout their claims journey.

What we’re looking for

• APA (Personal & Commercial) or CIP qualification, with a strong foundation in injury claims handling and a solid understanding of the Irish claims landscape.
• A strategic thinker and confident decision-maker, with the ability to assess complex information quickly and act decisively in the best interest of all parties.
• A customer-first mindset, with a proven ability to manage sensitive conversations and deliver outcomes that balance empathy with commercial awareness.
• Excellent communication and relationship-building skills, with the ability to work cross-functionally and influence outcomes through collaboration.
• A proactive, self-motivated approach, with high learning agility and a desire to continuously improve your technical knowledge and professional development.

What will you get for this role?

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Professional qualification support and transparent career progression plans

This role is within the scope of the Central Bank of Ireland's Minimum Competency Code.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – pending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.