Hire Controller

Briggs Equipment Group; Dublin; On-site; EUR 35,000 - 45,000; Full time

Job summary

A leading plant and tool hire company in Dublin is seeking a motivated Hire Controller. The role involves receiving customer calls, scheduling deliveries, supporting sales representatives, and ensuring documentation accuracy. Ideal candidates should have excellent problem-solving, customer service, and communication skills. The organization offers a competitive salary, pension scheme, profit share, and other benefits, making it an attractive opportunity for driven individuals.

Benefits

Competitive salary

Contributory pension scheme with employer contributions up to 6%

Profit share bonus based on performance

Paycare and eyecare health scheme

High street discounts

Qualifications

• Strong focus on customer satisfaction is essential.
• Excellent communication skills are required.
• Proficient IT skills necessary for performance.

Responsibilities

• Receive customer calls and handle requests professionally.
• Schedule deliveries and work with the logistics team.
• Support field sales representative to build customer relationships.
• Ensure transactions and interactions are documented.
• Follow business processes for invoicing and cost management.
• Work with branch management and operational functions.

Skills

Problem solving skills

Customer satisfaction focus

Excellent IT skills

Organizational skills

Communication skills

Job description

Role: Hire Controller

Location: Ballymount, Dublin

Company: Laois Hire – part of The Briggs Equipment Group

Salary: Competitive

Contract: Permanent

About Us: Briggs Equipment Group is a leading provider of asset management and maintenance solutions across Ireland and the UK. Briggs Equipment Ireland is part of a €100 million turnover group, businesses in our group include Briggs Equipment Ireland, Laois Hire Services, Aerial Platform Hire, Future Events Hire and Galway Plant and Tool Hire.

Laois Hire is a leading plant and tool hire company in Ireland, who provide a comprehensive range of services from plant machinery and tools to highly specialised equipment.

We have a new opportunity for a driven and motivated Hire Controller to join our successful and team based in Dublin.

In this role you will be:

• Receiving customer calls and dealing with customer requests in an efficient and professional manner.
• Scheduling deliveries and collections and working with the branch-based logistics team to ensure delivery commitments are met.
• Supporting the field sales representative to maintain and build profitable relationships with customers.
• Working with the workshop team to ensure plant and vehicles are prepared as required to meet customer expectations.
• Ensuring that all transactions and interactions are documented, filed, and are traceable as required.
• Applying the businesses processes rigidly and efficiently to ensure proper invoicing, cost management etc.
• Work effectively and in partnership with the branch-based management, sales and operational functions.

What will help you to excel in this role:

• Problem solving skills
• A strong focus on customer satisfaction
• Excellent IT skills
• Organised and good attention to detail
• Excellent communication skills and team player.

What you can expect from us:

• Competitiive salary
• Contributory pension scheme with employer contributions up to 6%
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts

What’s next

If you are interested in joining Laois Hire, then please click on the apply now button and a member of the team will be in touch.

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met.