Hire Controller

Briggs Equipment Group; Cork; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading equipment hire company in Cork is looking for a Hire Controller to join their team. The ideal candidate will excel in customer satisfaction and have strong problem-solving and IT skills. Responsibilities include handling customer requests, scheduling logistics, and ensuring proper documentation of transactions. This permanent role offers a competitive salary and benefits such as a contributory pension scheme and profit-sharing bonuses, making it an attractive opportunity for motivated individuals.

Benefits

Competitive salary

Contributory pension scheme with employer contributions up to 6%

Profitshare bonus based on business performance

Paycare and eyecare health scheme

High street discounts

Responsibilities

• Receiving customer calls and dealing with customer requests efficiently.
• Scheduling deliveries and collections to meet commitments.
• Supporting field sales representatives in building customer relationships.
• Working with the workshop team to prepare plant and vehicles.
• Documenting all transactions and interactions accurately.
• Applying business processes efficiently for cost management.
• Collaborating with management, sales, and operation functions.

Skills

Problem solving skills

Customer satisfaction focus

Excellent IT skills

Organisational skills

Excellent communication skills

Job description

Role: Hire Controller

Location:Cork

Company: Laois Hire – part of The Briggs Equipment Group

Salary: Competitive

Contract: Permanent

About Us: Briggs Equipment Group is a leading provider of asset management and maintenance solutions across Ireland and the UK. Briggs Equipment Ireland is part of a €100 million turnover group, businesses in our group include Briggs Equipment Ireland, Laois Hire Services, Aerial Platform Hire, Future Events Hire and Galway Plant and Tool Hire.

Laois Hire is a leading plant and tool hire company in Ireland, who provide a comprehensive range of services from plant machinery and tools to highly specialised equipment.

We have a new opportunity for a driven and motived Hire Controller to join our successful and team based in Cork.

In this role you will be:

• Receiving customer calls and dealing with customer requests in an efficient and professional manner.
• Scheduling deliveries and collections and working with the branch-based logistics team to ensure delivery commitments are met.
• Supporting the field sales representative to maintain and build profitable relationships with customers.
• Working with the workshop team to ensure plant and vehicles are prepared as required to meet customer expectations.
• Ensuring that all transactions and interactions are documented, filed, and are traceable as required.
• Applying the businesses processes rigidly and efficiently to ensure proper invoicing, cost management etc.
• Work effectively and in partnership with the branch-based management, sales and operational functions.

What will help you to excel in this role:

• Problem solving skills
• A strong focus on customer satisfaction
• Excellent IT skills
• Organised and good attention to detail
• Excellent communication skills and team player.

What you can expect from us:

• Competitiive salary
• Contributory pension scheme with employer contributions up to 6%
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts

What’s next

If you are interested in joining Laois Hire, then please click on the apply now button and a member of the team will be in touch.

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met.