Head Office Contact Centre Agent

Hidden Hearing Limited; Ireland; On-site; EUR 40,000 - 50,000; Full time

Job summary

A leading healthcare provider is looking for a Head Office Contact Centre Agent to join their motivated team. In this role, you will manage inbound and outbound calls, ensuring patient needs are met while upholding the company’s core values. Successful candidates will possess excellent customer service skills, the ability to thrive in a high-pressure environment, and a commitment to team collaboration. The position offers an attractive salary package ranging between €40,000 and €50,000 annually. If you are passionate about patient care and eager to contribute to a dynamic team, we want to hear from you!

Qualifications

• Previous high volume Outbound and Inbound call experience is essential.
• Excellent Telephone skills and manner required.
• Strong Communications skills both written and verbal are necessary.

Responsibilities

• Manage all inbound and outbound calls and ensure targets are met.
• Ensure all Diary Management system notes and call statuses are accurate and up-to-date.
• Deliver a phenomenal patient care experience consistently.

Skills

Customer Service

Communication Skills

Telephone Skills

Organizational Skills

Computer Literacy

Time Management

Education

High School Diploma or Equivalent

Job description

Join to apply for the Head Office Contact Centre Agent role at Hidden Hearing Ireland

Join to apply for the Head Office Contact Centre Agent role at Hidden Hearing Ireland

Short Description

WE DO NOT DO ANY COLD CALLING.

We have a highly engaged team with a passion for patient care and building relationships, both with each other, and with our patients. We are looking for someone to come on board who wants to be part of a motivated, driven team of 12, who are making a difference in our patients lives, every day.

#iNDIE5

Responsibilities

The central responsibilities of this role are;

• Manage all inbound and outbound calls and ensure weekly, quarterly and annual targets are met, Clinic Diaries are full, and all patients feel engaged with their hearing healthcare, and feel that their hearing healthcare needs are being met. Our expectation is for our Contact Centre Agents to complete 160+ calls per day.
• Diary Management – ensure all online Diary Management system notes and call statuses are correct, accurate and up-to-date.
• Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience to all inbound and outbound calls that we, as the modern hearing care experts, have been providing for almost 40 years.
  
  
  

The OTE for this position is circa 40 - 50K.

This role is based in our Contact Centre team in our Head Office in the Citywest Business Campus.

At Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness.

If you think this sounds like the role and Hidden Hearing sounds like the team you would like to join, please reach out, we would love to hear from you.

Work Experience & Skills Required:

• Previous high volume Outbound and Inbound call experience is essential.
• Excellent Telephone skills and manner.
• A High Level of Proven Customer Service experience.
• Strong Communications skills both written and verbal.
• Professional Standard of Computer Literacy, in particular Microsoft Office Suite.
• Experience gained working with computerised Diary Management Systems.
  
  
  

Personal Characteristics:

• A team-player with an ability to work on own initiative and under pressure.
• An excellent timekeeper who is reliable and punctual.
• Takes pride in their work and possesses excellent organisational skills.
• Good time management skills and efficient.
• A high level of flexibility.
• Confident in their ability to make calls and capture accurate information.
  
  
  

Hidden Hearing is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity, equity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community. #LI-AF1 # #aud_IR #IRLIND1

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Equipment Manufacturing

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