Global Digital Innovation Excellence Manager

Logitech; Cork; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A leading global technology company is seeking a Global Digital Innovation Excellence Manager in Cork, Ireland. This role is pivotal in driving eCommerce strategy, ensuring best-in-class customer experience, and leading innovative initiatives across various channels. Candidates should possess robust eCommerce experience, competence in omnichannel strategies, and the ability to manage complex vendor relationships. The company offers a flexible hybrid work model and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Hybrid work model

Support for wellbeing

Qualifications

• Proven experience in eCommerce roles, ideally with global or regional scope.
• Strong understanding of omnichannel strategies and scalable online program execution.
• Ability to creatively solve problems and innovate within eCommerce frameworks.

Responsibilities

• Drive Global eCommerce Omnichannel Strategy.
• Monitor local rollout and execution of eCommerce strategies.
• Lead key innovation projects from concept through completion.
• Define and drive the AI innovation roadmap.
• Maximize the capabilities of R&R/UGC solutions.

Skills

eCommerce experience

Omnichannel strategies

Vendor management

Budget management

Strategic thinking

Collaboration skills

Tools

Bazarvoice

Job description

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Logitech is accelerating the future of digital commerce. If you’re passionate about building innovative, scalable eCommerce programs that shape customer experiences worldwide, this role gives you the platform to make a global impact. As part of our Omnichannel Digital Experience & Innovation team, you’ll lead transformative initiatives across direct-to-consumer, retail, and eTail channels—unlocking new growth opportunities and elevating Logitech’s digital ecosystem.**The Role:**As theGlobal Digital Innovation Excellence Manager, you will be pivotal in driving Logitech’s global eCommerce strategy execution, enabling best-in-class customer experiences, fostering innovation, and scaling operational capabilities across markets. With responsibility spanning from platform excellence to omnichannel growth strategy, you’ll lead a high-performing team, enable global collaboration, and be a champion of shared learnings and best practices to drive results universally. Reporting to the Head of Omnichannel Digital Experience & Innovation, this role will be based in **Cork**, Ireland, or **Utrecht**, Netherlands.**Your Contribution:**Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors you’ll need for success at Logitech. As the Global Digital Innovation Excellence Manager, you will:**Drive Global eCommerce Omnichannel Strategy*** Develop and implement a tiering strategy for content and user experience across various channels, ensuring consistency and alignment with global best practices.* Drive innovative testing and research capabilities with retail and eTail partners, collaborating on strategies and fostering deeper partnerships.* Support global deployment of strategies to ensure scalable and sustainable results.**Enable Local eCommerce Excellence Execution*** Monitor local rollout and execution of eCommerce strategies across both DTX and eTail channels.* Collaborate with cross-functional teams to address implementation challenges and support best practices sharing globally, ensuring consistency and optimization of regional strategies.**Drive excellence in innovation projects*** Lead key innovation projects from concept through completion, ensuring strategic alignment and seamless post-launch execution.* Define project roadmaps, coordinating cross-functional teams, and leveraging data-driven insights to optimize performance and deliver measurable business impact.* Apply innovative thinking and hands-on execution to ensure each project delivers sustainable success and advances Logitech’s eCommerce and omnichannel strategy.**Drive the Roadmap for AI-Enabled Experiences*** Lead the development and adoption of AI-enabled experiences across global and regional teams, ensuring alignment with Logitech’s strategic priorities.* Define and drive the AI innovation roadmap, collaborating closely with cross-functional and AI-focused teams to identify use cases that enhance customer engagement, streamline operations, and drive measurable outcomes.* Enable teams to effectively integrate AI-driven solutions, optimize processes, and unlock new value across the eCommerce ecosystem.**Lead Rating & Reviews / UGC enablement initiatives*** Maximize the capabilities and utilization of R&R/UGC solutions by overseeing its integration across direct-to-consumer channels.* Drive the end-to-end sampling process with Business Groups, enable UGC social proof campaigns at a global scale, and lead implementation initiatives for DTX channels.* Manage the ongoing relationship and quarterly business reviews, and share insights and best practices across the organization to enhance eCommerce impact.**Elevate Team Capabilities*** Vendor management processes, including onboarding, reviews, budget allocation, and vendor negotiations, with an emphasis on driving innovation.* Lead team development through tailored training programs, knowledge-sharing initiatives, and speaker engagements, fostering a culture of continuous learning and operational excellence.* Collaborate with the global AI team to coordinate and drive AI adoption and best practices across the global commercial organization.* Manage resources effectively to support the team’s strategic priorities.**Your Skills & Qualifications**For consideration, you must bring the following skills and behaviors to our team:* Proven experience in eCommerce roles, ideally with global or regional scope.* Strong understanding of omnichannel strategies and scalable online program execution.* Proven ability to manage complex vendor relationships with measurable results.* Experience with creating global guidelines and best practices.* Experience with user-generated content strategies and tools like Bazarvoice is highly valued.* Strategic and critical thinking with a results-driven approach.* Strong communication and collaboration skills to work effectively across global and local teams.* Proficiency in budget management, vendor negotiations, and project management.* Ability to creatively solve problems and innovate within eCommerce frameworks.* Deep knowledge of eCommerce trends, platforms, and customer experience optimization strategies.*#LI-MT1*Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at [phone] for assistance and we will get back to you as soon as possible.At Logitech, we live our values and expect you to show the same to become one of us. Be who you are, come prepared, and we’ll try to make it enjoyable in the process. Generally, the process is simple, and as quick as possible.