Front Office Supervisor

Theaddresssligo; Ireland; On-site; EUR 30,000 - 40,000; Full time

Job summary

A prominent hotel in Ireland is seeking a Front Office Supervisor to oversee reception operations. The ideal candidate will ensure exceptional guest service, manage check-ins, and maintain compliance with health and safety regulations. This full-time role demands strong organizational skills and the ability to work in a fast-paced hospitality environment.

Qualifications

• Experience in a hospitality environment preferred.
• Strong customer service and communication skills.
• Ability to handle guest requests professionally.

Responsibilities

• Manage reception, ensuring cleanliness and safety of areas.
• Check correctness of reception floats.
• Register guests and ensure smooth check-in procedures.
• Handle reservation and guest queries efficiently.

Job description

Join to apply for the Front Office Supervisor role at The Address Sligo.

Overview

The following responsibilities and requirements outline the role of Front Office Supervisor at The Address Sligo.

Responsibilities

• Adhere to the company's Code of Conduct.
• To comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
• To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
• Check and ensure the correctness of all reception floats.
• Ensure work areas are kept clean, safe and tidy at all times.
• Receive and register guests on arrival, using their names at all times, adhering to laid down procedures, e.g. brand standards.
• Be thoroughly familiar with all company selling procedures and promotions.
• Be aware of hotel room availability and rates at all times.
• Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.
• To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services, etc.
• To ensure that all charges are posted correctly onto room bills.
• Maintain & monitor management accounts.
• Be aware of all hotel facilities & amenities. (ie car parking, directions, etc)
• Communicate with colleagues and guests professionally.
• Provide the highest level of customer service consistently.
• Provide relevant reports to departments as required.
• To take reservations and respond to guests in a timely and professional manner.
• To answer the switchboard in a warm and welcoming manner and effectively transfer calls to the correct extensions in the absence of the switchboard operator.
• To administer all reservations, cancellations & no-shows in line with company policy.
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Conduct regular security checks throughout the day and report any issues to management.
• Report any maintenance issues immediately to management.
• Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager.
• The sensible allocation of rooms to customers, having viewed all relevant guest requests.
• Handling safe deposits for guests.
• Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
• Dealing with Foreign Exchange for customers.
• To ensure that all monies are kept secure at all times.
• Make sure the receptionist is completing their duties as per the checklist.
• To carry out any reasonable duty requested by a manager, senior staff member or a request of a guest.

Seniority & Employment

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality

Referrals increase your chances of interviewing at The Address Sligo by 2x