Front Office Supervisor

Hodson Bay Hotel; Dublin; On-site; EUR 80,000 - 100,000; Full time

Job summary

A leading hotel in Dublin is seeking a Front Office Supervisor to assist in managing operations and leading the front office team. Candidates should have previous experience in a similar role and familiarity with Front Office Systems like Opera/Envision. The role involves ensuring high standards of customer service, training staff, and driving sales. Benefits include complimentary leisure club access and hotel discounts. This is a unique opportunity to work within a world-leading international brand.

Benefits

Complimentary use of Leisure Club

Discounted rates in Hyatt Hotels worldwide

Meals provided while on duty

Hodson Bay Group Hotel Discounts

Employee of the Month rewards

Active Sports & Social Club

Qualifications

• Previous experience in a similar role is preferred.
• Working knowledge of Front Office Systems, preferably Opera/Envision is essential.
• Excellent written and spoken levels of English.

Responsibilities

• Assist the Front Office Manager in managing the Front Office.
• Ensure corporate standards are achieved.
• Lead the team in maximizing sales and meeting targets.
• Train staff to meet required standards.
• Manage day-to-day running of the Reception area.

Skills

Excellent interpersonal skills

Organizational skills

Communication skills

Tools

Opera

Envision

Job description

The Hyatt Centric is delighted to invite applicants for the position of Front Office Supervisor

This is Ireland’s first Hyatt Hotel. Adjacent to St Patrick’s Cathedral, this 234 bedroom 4 Star property will include restaurant, bar, meeting and event facilities and fitness centre. Working within the highly respected Hodson Bay Group, and with the impressive support of the Hyatt Partnership, explore this exciting journey with us in introducing and establishing the Hyatt Centric, The Liberties Dublin, as a leading hotel in the Capital.

The Hyatt Centric is delighted to be part of the Failte Ireland Employer Excellence Programme and was recently certified as A Great Place to Work.

Responsibilities will include:

• Assist the Front Office Manager in all aspects of managing the Front Office.
• Ensure Corporate standards are achieved at all times.
• Lead the team to ensure confidence, knowledge and expertise required maximising sales and reaching set targets.
• Ensure an excellent standard of customer care and professionalism are achieved at all times.
• Train each and every staff member in the department to ensure standards and sales required are met and continually achieved.
• Responsible for all aspects of the day to day running and development of the Reception area, ensuring good organisation, effective and efficient systems, professionalism of staff and service offered, imputing of new policies and procedures.
• Ensure a first class service to the guests and members at all times.
• Promote a safe working environment and be aware of Health, Safety and Fire Procedures.
• Offer the highest level of guest service in the Hotel, ensuring the 4* agreed standards are achieved at all times.

Qualifications / Experience required to do the job:

• Previous experience in a similar role is preferred.
• Brand experience would be an advantage.
• Working knowledge of Front Office Systems, preferably Opera/ Envision is essential.
• Excellent written and spoken levels of English.
• Previous experience in a similar sized property.
• Excellent interpersonal skills.
• Excellent organizational and communication skills.

Why work with us?

• Complimentary use of our Leisure Club
• Discounted rates in Hyatt Hotels worldwide
• Become Part of an award-winning property that prides itself in the development of talent
• Meals provided while on duty
• Hodson Bay Group Hotel Discounts
• Motivational Benefits- Employee of the Month, etc
• Active Sports & Social Club
• Fantastic opportunity to not only lead a four-star luxury Front Office but also a world leading International Brand
• Exposure to other departments and initiatives that will support your overall development as a hospitality professional