Front Office Supervisor

T-pro; Dublin; On-site; EUR 40,000 - 50,000; Full time

Job summary

A prestigious hotel in Dublin is seeking a Front Office Supervisor to oversee front office operations. The ideal candidate should have a strong background in hospitality, demonstrated leadership capabilities, and a commitment to delivering exceptional customer service. Responsibilities include managing staff, ensuring guest satisfaction, and maintaining high standards of operation. Competitive salary and benefits are offered, along with opportunities for career advancement.

Benefits

Competitive Salary

Premium rates for Sunday work

Career Progression

Refer a Friend program – €500 bonus

Excellent Room Employee Rates

Access to eLearning platform

Increased holiday entitlement

Meals on duty

Employee Recognition Awards

Employee Assistance Program

Complimentary uniform laundry

Qualifications

• Strong leadership skills and ability to motivate the team.
• Previous experience in a supervisory role in the hospitality industry.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise front office operations and ensure high-quality customer service.
• Liaise with management to improve service delivery.
• Train and develop front office staff.

Skills

Leadership

Customer service

Conflict resolution

Job description

Overview

Anantara The Marker Dublin Hotel Front Office Department is seeking a Front Office Supervisor to join the team. The hotel is a Leading Hotel of the World, and the candidate should deliver a high level of service in a confident and professional manner.

Responsibilities

• To liaise with BOA to ensure tasks are done in a timely manner.
• To take ownership of BOA tasks during BOA's absence.
• To assist MOD with guest satisfaction and recovery.
• To implement and maintain the customer recognition/service program, communicating and ensuring the process.
• To maintain front-of-house presence by greeting, interacting, and building relationships with guests, clients, and team members.
• To familiarise and act upon the daily, monthly and yearly KPIs as detailed through BI.
• To assist in handling complaints, settling disputes, resolving grievances and negotiating with others.
• To supervise same-day up-selling procedures to maximize room revenue and occupancy.
• To prepare, implement, review and train on SOPs and standards.

Management Responsibilities

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
• To deliver excellent care to our guests.
• To carry out departmental audits to ensure LHQA is achieved by all team members.
• To ensure that the Hotel's Vision & Mission statement is communicated to the team.
• To ensure that areas of responsibility are clean and well-maintained.
• To ensure ambience in departments (lights, music and temperature) are controlled.
• To report defective materials and equipment to the appropriate departments.
• To ensure that all new initiatives are implemented in the agreed time frame.
• To ensure that personal objectives are set and achieved on a yearly basis.
• To attend meetings as required and maintain management presence across departments.
• To ensure there is management presence in all departments at all times.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
• To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and purchasing procedures.
• To ensure departmental sales are achieved in line with the hotel budget.
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.
• To comply with the hotel's cash handling procedures and ensure that all team members are trained accordingly.
• To drive business results through revenue growth and cost savings efficiency.

People

• To assist in the recruitment and selection of team members.
• To appraise all team members in accordance with the agreed appraisal procedure.
• To ensure that all team members comply with the employee handbook.
• To manage the Timepoint System for relevant departments.
• To ensure holidays, bank holidays and lieu time are managed for all team members.
• To ensure departmental daily briefings are carried out at relevant times.
• To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM when required.
• To ensure that all team members are rostered in accordance with the Organisation of Working Time Act.
• To ensure that all team members adhere to the hotels grooming procedures.
• To identify and develop key team members and develop a succession plan in conjunction with People & Culture.
• To train all team members to have full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards of quality are delivered consistently to our guests.

Leadership Competencies

• Self-motivated and sets a positive example for employees by their attitude and performance
• Demonstrates high levels of energy, enthusiasm and professionalism
• Encourages the team towards Hotel and individual objectives and aims
• Shows concern for their team members and interacts with them in a positive manner
• Provides a great work environment and treating each other with dignity and respect and embracing diversity (TEAM)
• Demonstrates strong leadership skills and regularly shows an ability to adjust their approach to deal with different people and situations
• Communicates in a structured and effective manner with their team
• Builds and sustains effective relationships with employees and customers
• Motivates, inspires and empowers others to improve performance
• Fully knowledgeable and compliant with the Leading Hotels of the World LQA program

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Administrative and Support Services

References

• All employment offers are subject to two satisfactory references, which could be: a corporate email and/or phone number, or a letter on headed paper signed by the manager/HR.
• We will not ask for reference details until you reach the interview stage.

Benefits

• Competitive Salary
• Premium rates for Sunday work
• Career Progression
• Refer a Friend program – €500 bonus for referrals for vacancies in Anantara The Marker Dublin Hotel or another Minor Hotels property
• Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
• Access to the eLearning platform
• Increased holiday entitlement for long service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program – mental health and wellbeing support
• Complimentary provision and laundry of uniforms