Field Technical Support Specialist – Onsite

KYOCERA Corporation; Ireland; On-site; EUR 35,000 - 55,000; Full time

Job summary

An international company is seeking a Field Technical Support Specialist to provide onsite technical support in Loughbeg, Ireland. The role involves assisting Kyocera accounts, resolving technical issues, and ensuring compliance with SLAs. The ideal candidate will have prior experience in technical support, strong communication skills, and relevant qualifications. A competitive salary is offered alongside benefits like 25 days of holiday, a life assurance scheme, and an employee assistance program.

Benefits

25 days holiday

Life Assurance (4 x base salary)

Pension Scheme (8% total contribution)

Enhanced Maternity and Paternity leave

Bike2Work Scheme

Electric Car Scheme

Qualifications

• Previous experience in a field technical support environment, preferably in the MFP/copier/print arena.
• Ability to think through problems in a logical manner.
• Excellent communication and interpersonal skills for customer service.

Responsibilities

• Provide technical assistance to assigned Kyocera accounts within SLAs.
• Conduct device installation, maintenance, and fault investigation.
• Log call details and report recurrent faults proactively.

Skills

Communication skills

Problem-solving

Interpersonal skills

Education

City & Guilds or equivalent qualification

Job description

Field Technical Support Specialist - Onsite Loughbeg, Ireland

Based: Loughbeg, Ireland

Department: ICT Service & Support

Reporting to: Regional Service Manager

Contract: Permanent

This role is toprovide technical field support to accounts in the Kyocera group.

Provide technical assistance to assigned Kyocera accounts within timescales specified by SLAs

Effectively investigate and rectify faults reported by KMDS and channel partner end users

Perform device installation routine maintenance and modifications/updates as required

Understand and be fully conversant with SLAs relating to assigned KMDS accounts

Understand solutions in use and be able to carry out basic fault finding

Back up colleagues when necessary – e.g., holiday, sickness, busy periods

Log call details using the call logging system within agreed timescales

Report reoccurring faults to enable proactive management of such faults

Share expertise and technical information with team members

Build relationships with key stakeholders within KMDS accounts at all times

Ensure boot stock and/or site stock is maintained at specified levels

Attend product courses as requested to ensure knowledge base sufficient for job role

Adhere to all Kyocera policies and procedures.

Adhere to customer health and safety policies and procedures when on site.

Work and conduct should always align with Kyocera core values and philosophy.

Any other tasks related to technical support as directed by your line manager

What we can offer you

• Salary (Competitive)
• 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
• A buying and selling holiday scheme
• Life Assurance (4 x base salary)
• Pension Scheme – A total contribution of8% – 5% Employer and 3% Employee.
• Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
• Enhanced Maternity and Paternity leave
• Employee Assistance Programme
• Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
• Electric Car Scheme
• Lifeworks – Access to discounts / perks
• EyeCare – Access to money off for glasses and sight test
• Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
• City & Guilds or similar qualification or comparative competence level.
• Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
• Excellent communication and interpersonal skills to ensure first class customer service

The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Equality and Diversity Statement:Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.

Recruitment Agencies:Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.

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