Field Service Engineer

PerkinElmer; Ireland; Remote; EUR 35,000 - 50,000; Full time

Job summary

Join a leading company as a Field Service Engineer, responsible for providing high-level customer support and maintaining analytical equipment. Based in Munster, this role involves technical servicing, customer training, and ensuring quality standards. Ideal candidates will have a background in Electronic Engineering and excellent communication skills, helping to drive the success and reputation of our service department.

Qualifications

• Experience in a Customer Service Environment.
• Background in Electronics or similar discipline.
• Ability to communicate professionally with customers.

Responsibilities

• Perform field service, including repairs and preventive maintenance.
• Provide onsite user training on product groups.
• Ensure compliance with quality standards and documentation.

Skills

Customer Service

Communication

Negotiating and influencing

Education

HND or equivalent in Electronic Engineering

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Location(s)

Location(s)

Purpose

The Field Service Engineer will impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company.

Impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work. Planning and executing work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance.

Main product groups that will be supported are ICP-OES and AA.

Experience in FTIR, UV/Vis and GC would be an advantage. Experience in GMP environments also an advantage. Full product training will be given.

Field Based – Based in Munster, covering all Ireland

Responsibilities

• Performs field service as advised by the call dispatch staff/system in conjunction with the Team Leader, carrying our repairs, preventative maintenance, qualifications, and installation including IQOQ of instrumentation and their accessories.
• Provide onsite user training on defined product groups.
• Organizing routine maintenance allocated monthly.
• At the request of the Service Manager, performs service on behalf of PerkinElmer overseas offices, to the standard expected at sites of overseas customers
• Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
• Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.
• Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.
• Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
• Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis or as required.
• May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
• Able to promote /sell service products inc consumables and service contracts

Basic Qualifications

• HND or equivalent in Electronic Engineering or a similar discipline
• Full Irish Driving License.

Experience

• Experience in a Customer Service Environment.
• Experience in GMP environments.
• Background in Electronics or similar discipline, with an understanding of analytical instrumentation and awareness of instrument applications.
• Incumbent must have excellent people management and motivational skills
• Ability to communicate in a professional manner with customers on all levels, providing service information, technical data, and general help as necessary.
• Ability to communicate internally, orally and in writing.
• Negotiating and influencing skills
• Understanding of excellent Customer Service.
• Work well with a team and as an individual.

Are you ready to help improve the lives of millions of people and create ahealthier world? When you work at PerkinElmer, that’s exactly what you’lldo. From our dedicated scientists and world-class operations employeesto our innovative R&D professionals and committed sales and servicegroups, we’re a unique team of 5,000+ global colleagues who come towork every day knowing we’re making a difference. Through innovation,collaboration, and believing in our mission, we strive to create aninspiring and inclusive culture for our employees, so that they can betheir best and, together, create a better tomorrow. Join us today.