Entry-level Customer Success Manager at Dublin Tech Company (€30-45k base salary + Hybrid)

Jointangent; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A leading tech employer in Dublin is seeking an Entry-level Customer Success Manager to build strong relationships with customers and ensure they achieve desired outcomes. This role requires expertise in customer support, account management, and strong communication skills. The ideal candidate is proactive, motivated, and willing to learn in a fast-paced environment. The position offers a full-time job with opportunities for mentorship and career development.

Qualifications

• Ability to work in Ireland without sponsorship.
• Proactive attitude and willingness to learn.
• Excellent verbal and written communication skills.

Responsibilities

• Build strong relationships with customers to ensure satisfaction.
• Provide customer support and account management.
• Engage proactively to drive retention and growth.

Skills

Customer support

Account management

Relationship-building

Problem-solving

Communication skills

Job description

Looking for a job is f*cking hard! You send off tons of applications only to get ghosted by recruiters and to never get any feedback. We understand how tough it is and that’s why we created Tangent - so you can get help to get hired.

What is Tangent?

Tangent lets you bypass the recruiters by connecting you directly with your future colleagues. They commit their time to mentor you through the job search process, review your CVs, offer career advice, and refer you into exclusive job opportunities at their company (that’s recommending you internally to the recruitment team).

How does it work?

• Easy Apply - we don’t make you waste time repeating what’s in your CV
• Connect with the Mentors - get referred and coached through the interview process at their company

Did you know?! If you are referred for a job you’re 9x more likely to be hired vs applying direct on a job board.

The role:

• Entry-level Customer Success Manager at one of Dublin's leading tech employers
• You'll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company's product or service. Your role combines customer support, account management, and proactive engagement to drive satisfaction, retention, and growth
• Experience in account management, customer support, sales, training, and project management translates well into a Customer Success role. Strong relationship-building, problem-solving, and communication skills are essential. Backgrounds in consulting, SaaS, or marketing can also be valuable, especially if they involve helping clients achieve their goals.
• Job Type: Full-time

What do I need?

• You must be able to work in the Ireland without needing sponsorship/visa
• Be able to work in office or hybrid in Dublin
• Excited by the opportunity to connect with mentors and get referred

The companies we work with typically look for people who are:

• Highly proactive and willing to learn
• Excellent communicators (written or verbally)
• Happy working in a fast-paced environment
• Natural relationship-builders
• Motivated and driven to achieve outcomes