Enterprise Customer Success Manager

Allegion Canada Inc.; Dublin; Hybrid; EUR 68,000 - 81,000; Full time

Job summary

A leading security solutions provider is seeking an Enterprise Customer Success Manager in Dublin. In this role, you'll manage accounts, drive product adoption, and enhance customer journeys. Ideal candidates will have 4+ years in B2B SaaS roles, excellent communication, and a knack for building relationships. This position offers flexible remote work with occasional on-site visits, competitive salary, and benefits including comprehensive insurance coverage and a 401K plan.

Benefits

Health insurance

401K plan with company match

Tuition Reimbursement

Employee Discounts

Qualifications

• 4+ years in a Customer Success role, ideally in a scaleup environment.
• Demonstrated ability to drive successful product implementations.
• Proven experience building and nurturing lasting relationships.

Responsibilities

• Manage your book of accounts for smooth initial implementations.
• Act as a trusted consultant to drive account revenue expansion.
• Provide best-practice guidance and actionable insights.

Skills

B2B SaaS Experience

Effective Communication

Relationship Building

Tools

Intercom

Zendesk

HTML

CSS

Job description

Waitwhile is on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our industry-leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences. Waitwhile is trusted by 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, Louis Vuitton, Costco, Delta Airlines, and many more.We are now looking for an Enterprise Customer Success Manager to join our mission to eliminate waiting and improve customer journeys. You'll be joining a fast-paced, rapidly growing technology scale-up with awesome culture and benefits.As an Enterprise Customer Success Manager at Waitwhile, you’ll serve as a trusted advisor to our most valued customers across the North America region. In this role, you will become the go-to expert on our product, gaining a deep understanding of each customer’s business goals, challenges, and the solutions that deliver measurable value through our platform. You will collaborate closely with our Sales, Support, Product and Engineering teams to ensure seamless product implementations, sharing innovative best practices, and conducting strategic sessions to set goals and uncover improvement opportunities. why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether * Manage your book of accounts: Take ownership of your accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value to our customers through the Waitwhile platform.* Build strategic relationships: Act as a trusted consultant, understanding how Waitwhile can address business challenges and drive account revenue expansion through tailored solutions.* Be a product expert: Provide best-practice guidance and actionable insights to help customers get the most out of Waitwhile.* Drive technical success: Work hands-on to execute product implementations, configure accounts, and perform performance analyses.* Improve Customer Success operations: Collaborate with the Customer Success team to design and implement processes and best practices that enhance our approach and scalability.* Collaborate with Sales: Partner closely with the Sales team to ensure seamless transitions and an exceptional customer experience.* Be the voice of our customers: Act as the link between our customers and our Product team, sharing critical insights and feedback that influence our product roadmap and future development.* B2B SaaS Experience: 4+ years in a Customer Success role, ideally in a scaleup environment with enterprise clients.* Proven Results: Demonstrated ability to drive successful product implementations and achieve key outcomes such as account expansion, retention, feature adoption and improved NPS.* Effective Communication: Strong ability to articulate complex problems clearly and concisely to diverse audiences, including executives, marketers, engineers, sales representatives, and individual contributors.* Self-Motivated Team Player: A proactive, results-oriented individual with a history of adding value in dynamic, fast-growing organizations.* Relationship Building: Proven experience building and nurturing lasting relationships with customers and colleagues.* Preferred: + Technical Knowledge: Familiarity with APIs and their application in advanced customer workflows and custom integrations. + Support Platform Proficiency: Experience using support or ticketing platforms such as Intercom or Zendesk. + Basic coding skills: Experience with HTML and CSS for quick and simple edits. seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, Health, dental and vision insurance coverage, helping you “be safe, be healthy” A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period * Life Insurance – Term life coverage with the option to purchase supplemental coverage* Tuition Reimbursement* Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards* Employee Discounts through *Perks at Work** Community involvement and opportunities to give back so you can “serve others, not yourself”* Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching* The expected Base Salary Range: $80,000-$95,000* Bonus Eligible: YesAt Allegion (NYSE: ALLE), we design and manufacture innovative security and access solutions that help keep people safe where they live, learn, work and connect. We’re pioneering safety with our strong legacy of brands like CISA, Interflex, LCN, Schlage, SimonsVoss, Von Duprin and [insert your local brand(s) here]. Our comprehensive portfolio of hardware, software and electronic solutions is sold around the world and spans residential and commercial locks, door closer and exit devices, steel doors and frames, access control and workforce productivity systems. For more, visit.**Apply Today!**Join our team of experts today and help us make tomorrow’s world a safer place!*Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification**and**every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.***Compensation:**This range is provided by Allegion. Your actual pay will be based on your skills and experience. . The actual compensation will be determined based on experience and other factors permitted by law.**We are Allegion.**A team of experts.United under a common desire;Protect today innovate for tomorrow.And never settle for the status quo.We believe in anticipating opportunitiesby sharpening our skillsand finding new answersthrough collaboration.We believe in a safer, more secure world.We believe in providing peace of mind.We believe in being true to ourselves and to thosewho trust-in our protection.We are many. We are one.**We are Allegion.**