Program Director

Program Director

Department: 502 Product and Technology Management

Employment Type: Full Time

Location: Remote, Ireland

Compensation: €90,000 - €110,000 / year

Description

Key Responsibilities

• Manage customer relationships as it relates to the overall delivery of EIS services in conjunction with the implementation of the EIS Suite.
• Handle contractual management activities, including but not limited to drafting and review (internal and with customer) of Discovery, Implementation, and Support Statements of Work (SOWs).
• Manage financials with the customer (billings, collections, summary reporting, etc) and internal profit and loss for billable and non-billable costs.
• Provide oversight to the Delivery Manager who in turn is responsible for the planning and execution of design, development and testing of the activities necessary to implement and support the EIS Suite.
• Experience managing the onshore/offshore model effectively.
• Provide direction to the project team and the customer, leveraging business acumen in the benefits space to drive effective solutions that can be delivered efficiently.
• Exhibit highly professional, client-focused behavior, which supports EIS’s ability to build lasting, productive client relationships.
• Educate customer audiences on EIS applications and demonstrate system functionality.
• Facilitate requirements workshops, as necessary, at client sites, eliciting needed information from subject matter experts.
• Work with EIS Product Management and Engineering resources to identify solutions to client requirements using existing EIS configuration mechanisms.
• Works with third party systems integrator(s) to enable a productive working relationship that benefits our customer, EIS and the third party integrator.
• Identify opportunities to expand EIS software relationship with our customers; this may include new EIS products/components, or expanding to a broader footprint in the customer’s organization.

Skills, Knowledge & Expertise

• Minimum 8 years experience Project or Program Management leading complex enterprise implementations.
• Previous experience leading large insuretech programs is a must. Candidates must have previous insurance domain experience leading multimillion dollar programs.
• Ability to understand complex business processes.
• Consultative and facilitation skills.
• Strong written and verbal communications skills.
• Excellent analytical and problem-solving ability.
• Travel approximately < 25%, domestically and/or internationally.

Job benefits

• Work with top talent and great colleagues who are industry and technology experts. Operate in a Scaled Agile environment, diverse, multicultural and cross-functional teams.
• We are a global and modern software product company building world-class Enterprise InsurtTech Product powered by leading-edge technologies (microservices, reactive, cloud, continuous delivery)
• We can offer ownership to our employees- from being able to make decisions that impact the growth of the company, to giving stock options
• We offer freedom - build from building your career path through development programs and exciting global mobility opportunities (we have a remote and global culture)
• Attractive compensation packages (includes merit-based increase and stock options)
• We offer flexible working hours, remote or hybrid work options
• Health insurance, mobile device with conversation limit, home office set up one-time compensation, home office utility compensation
• We work with the newest Apple Macbooks