Director, SAP Commerce Cloud Operations

Henryschein; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

A leading health care products provider in Dublin is looking for a Director of SAP Commerce Cloud Operations. This role involves managing and optimizing the SAP Commerce Cloud platform while leading cross-functional teams. Candidates should have 10+ years of IT operations experience, with significant knowledge of SAP Commerce and strong leadership skills. The hybrid position focuses on ensuring platform scalability and performance, as well as driving operational excellence.

Qualifications

• 10+ years in IT operations, with at least 5 years in SAP Commerce Cloud management.
• Proven experience in managing large-scale digital commerce operations.
• ITIL or similar certification preferred.

Responsibilities

• Lead and optimize SAP Commerce Cloud operations.
• Ensure high availability and performance of the commerce platform.
• Collaborate with cross-functional teams to achieve business goals.

Skills

Leadership

Cloud infrastructure understanding

DevOps practices

Communication skills

Education

Bachelor’s or master’s degree in computer science or related field

Tools

SAP Commerce (Hybris)

CI/CD pipelines

Monitoring tools (e.g., Dynatrace, Splunk)

Job description

Director, SAP Commerce Cloud Operations page is loaded## Director, SAP Commerce Cloud Operationsremote type: Hybridlocations: Dublin - Irelandtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R130341**Job Description**We are seeking a seasoned and strategic **Director of SAP Commerce Cloud Operations** to lead the operational management, optimization, and support of our **SAP Commerce Cloud platform**. The ideal candidate will possess deep expertise in SAP Commerce (Hybris), strong leadership capabilities, and a results-driven mindset. You will be responsible for ensuring the reliability, performance, and scalability of our digital commerce infrastructure while driving innovation and operational excellence**KEY RESPONSIBILITIES:*** Lead day-to-day operations and support SAP Commerce Cloud environments.* Establish and enforce SLAs, KPIs, and incident response protocols.* Ensure high availability, performance, and uptime of the commerce platform.* Collaborate with business, product, and IT leadership to align commerce operations with business goals.* Develop and execute strategic roadmaps for platform enhancements, upgrades, and operational improvements* Build and lead a team of engineers, DevOps professionals, and support staff.* Foster a culture of continuous improvement, accountability, and innovation* Ensure compliance with data security policies, privacy regulations (e.g., GDPR), and audit requirements.* Lead risk assessments and mitigation planning for the platform* Drive automation of deployment, monitoring, and support processes.* Lead performance tuning, capacity planning, and root cause analysis of system issues* Comfortable working in internationally distributed teams* Strong verbal and written communication skills**Qualifications:*** Bachelor’s or master’s degree in computer science, Information Technology, or a related field.* 10+ years of experience in IT operations, with at least 5 years in SAP Commerce Cloud (Hybris) management.* Proven track record of managing large-scale digital commerce operations.* Strong understanding of cloud infrastructure, DevOps practices, and microservices architecture.* Experience with CI/CD pipelines, monitoring tools (e.g., Dynatrace, Splunk), and automation frameworks.* Exceptional leadership, communication, and cross-functional collaboration skills.* ITIL or similar certification a plus. **Nice to Have:*** SAP Certified Development Specialist – SAP Commerce Cloud.* Experience integrating SAP Commerce Cloud with SAP S/4HANA, ERP, CRM, and other enterprise systems.* Agile or SAFe delivery model experience.**TRAVEL / PHYSICAL DEMANDS:**Travel typically less than 10%. Office environment. No special physical demands required.**SCOPE:**Typically direct a large complex section of a department or a complex department with significant scope and financial and operational impact. Role may focus on executing a large and very complex/complicated process. Accountable for performance, results and staffing. Make recommendations for the objectives, policies and plans of the sub-function(s). Fully accountable for meeting the strategic, and operating objectives of the sub-function(s). Develop proposed budgets for approval and manage budget once approved. Operate with substantial latitude for un-reviewed action or decision. Often plays a role in high-level projects that have an impact on the company’s future direction.**COMPLEXITY:**Work on complex, numerous and unique issues where analysis of situations or data requires in-depth knowledge of the company and an evaluation of intangibles. Knowledge of all areas within sub-function(s) derived from experience in non-management and middle-management roles allowing for innovative concepts and promoting new ideas within the function.**SUPERVISION:**Direct and control activities through several managers or senior professional level staff who have responsibility for the operation of the assigned area and/or process or system.**INTERACTION:**Regularly interact with executives and/or major customers/stakeholders. Ability to negotiate with customers or management and influence senior level leaders regarding matters of significance. Build personal networks to achieve mutually beneficial solutions.**MANAGEMENT DUTIES:**Can hire, terminate, or promote and is aware of higher-level functional issues and concerns. Makes decisions on salary increases, performance reviews, disciplinary actions, etc.**PERFORMANCE REQUIREMENTS:**Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.*Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.**For more information about career opportunities at Henry Schein, please visit our website at:* *www.henryschein.com/career*Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.Over Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the GreatDepression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries andterritories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our as our founders would have wanted. We live those values by ensuring that our culture focuses on the of our team, which we accomplish by providing a for individuals to develop and contribute authentically, with opportunities to and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of , as a result of a physical or mental impairment, you can request reasonable accommodations.Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.US Candidates: [e-mail] UK and Ireland Candidates: [e-mail]