Desktop Support Engineer - Cork , Ireland

ESP Global Services Ltd; Cork; On-site; EUR 35,000 - 45,000; Full time

Job summary

A leading IT support company in Cork is seeking a Desktop Support Engineer to resolve hardware and software issues for end users. You will support Windows OS, Office 365, and troubleshoot various devices while ensuring compliance with security policies. Ideal candidates will have at least 2 years of IT support experience and a strong customer service mindset. Benefits include 20 PTO days and career development support.

Benefits

20 PTO days + holidays

Pension & Life Assurance

Perkbox discounts

Career development support

Qualifications

• Minimum of 2 years of IT support experience.
• Strong knowledge of Windows OS and Office 365.
• Able to lift equipment and perform hands-on tasks.

Responsibilities

• Provide on-site support for Windows OS and MS Office 365.
• Troubleshoot hardware/software issues and manage tickets.
• Ensure compliance with security policies.

Skills

IT support experience

Windows OS knowledge

Office 365 expertise

Basic networking skills

Customer service mindset

Job description

Overview

Desktop Support Engineer Cork, Ireland | Mon-Fri, 08:30-17:00 / 09:00-17:30.

About The Job — Working as a Desktop Support Engineer, you’ll be the face of IT support, resolving hardware and software issues for end users. From laptops and desktops to printers and mobile devices, you’ll handle it all—troubleshooting, installations, updates, imaging, and more.

What You’ll Do

• Provide on-site support for Windows OS, MS Office 365, printers, and mobile devices.
• Troubleshoot hardware/software issues and manage tickets to resolution.
• Handle imaging, deployments, device lifecycle (refresh/retrieval), and break/fix tasks.
• Ensure compliance with security policies and antivirus tools.
• Occasionally support events, execs, or data center tasks (smart hands).

What You Bring

• 2+ years of IT support experience.
• Strong knowledge of Windows OS, Office 365, Active Directory.
• Basic networking and wireless troubleshooting skills.
• Great communication and customer service mindset.
• Physically able to lift equipment and perform hands-on tasks.
• Open to work for 4 months FTC.

Why Join ESP?

• Growth: Unlimited learning via our Percipio platform and training programs.
• Culture: Inclusive, diverse, and people-first.
• Impact: Be a visible, valued part of end-user support.

Perks & Benefits

• 20 PTO days + holidays
• Pension & Life Assurance
• Perkbox discounts
• Career development support

About ESP ESP Global Services delivers 24/7 IT support across 200+ clients worldwide, with a focus on fast-paced industries like aviation. We're ISO-accredited, ITIL-aligned, and customer-obsessed. ESP Global Services is an Equal Opportunity employer.