Desktop Support Engineer - Cork Airport

ESP Global Services Ltd; Cork; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading IT support provider in the aviation sector is seeking a Deskside Engineer to provide specialized support to end users at Dublin Airport. The role demands excellent problem-solving and customer service skills, alongside a minimum of three years in onsite IT support. Responsibilities include troubleshooting hardware and software issues, ensuring high-quality support for Microsoft Teams, and maintaining continuity of desktop services. This position offers opportunities for personal and professional development in a fast-paced environment.

Benefits

Unlimited access to professional training

Career growth opportunities

Competitive compensation

Comprehensive benefits package

Qualifications

• 3 years’ experience in onsite IT support.
• Experience supporting Microsoft Teams.
• Experience supporting video conferencing equipment.
• Good knowledge of Microsoft Office software.
• Excellent verbal and written communication skills.

Responsibilities

• Troubleshoot hardware and software incidents and manage through to resolution.
• Provide Deskside Support to end users.
• Maintain confidentiality regarding information processed.
• Ensure continuity of services for all desktop devices.

Skills

Onsite IT support

Microsoft Teams support

Video conferencing support

Microsoft Office knowledge

Problem-solving skills

Communication skills

Customer service abilities

Education

Technical certification

3rd level graduate

Tools

Service Now

Windows Operating Systems

Mechanical tools

Job description

About the Job

ESP Global Services are currently recruiting a Deskside Engineer who will be highly experienced in providing Deskside Support to end users. They will also have experience in providing White Glove Support for VIP users. Experience in supporting Microsoft teams, DAA user software and familiarity in administration of meeting rooms and video conference equipment. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.

What will you do?

• Troubleshoot and undertake fault diagnosis on all allocated customer incidents (hardware, software and connectivity) and service requests and manage through to a successful resolution within agreed service levels (SLA).
• Providing Deskside Support to end users
• Communicate directly with customers and end users to resolve issues and provide updates on progress, ensuring that a positive customer experience is always delivered
• Provide and maintain continuity of services for all desktop devices (hardware, software, and connectivity) for the DAA and will resolve technical issues experienced by end users.
• Maintain confidentiality with regards to the information being processed, stored, or accessed.
• This role is based at Dublin Airport so we will require a clean criminal record since, Monday to Friday starting at 7am to 6pm on rotation.

What will you bring to ESP?

• 3 years’ experience in onsite IT support for role holder to perform fully and effectively in role
• 1 – 3 years of experience supporting Microsoft Team
• 1 - 3 years of experience supporting video conferencing equipment
• 1 – 3 years of experience supporting iPads, iPhones, and Android phones
• Good knowledge and experience in Microsoft Office software & Windows Operating Systems
• Previous experience with Service Management Tool – Service Now
• Technical certification or 3rd level graduate
• Excellent verbal and written communication.

Physical Requirements

• Able to lift or push 20-50 kilograms of equipment if need it.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

If you are...

Motivated to develop your career in IT Airport group, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

What We Will Offer

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary

We offer a competitive range based upon suitability or experience.

Who Are We

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

ESP Global Services is an Equal Opportunity employer.

Requirements

About You

• Strong problem-solving skills and a proactive approach.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• Flexible, organised, and comfortable working in a busy environment.

About ESP Global Services

ESP Global Services is a leader in providing customized, 24/7 IT support solutions to the aviation industry. With a dedicated service delivery team, we provide seamless day-to-day support via on-site engineers, responsive visiting engineers, and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.

Why Join Us?

• Work in a critical and fast-paced environment with opportunities to make an immediate impact on the operations of a major international airport.
• Be part of a supportive and collaborative team, committed to professional development and innovation.
• Receive competitive compensation, including shift allowances and a comprehensive benefits package.
• Career growth opportunities within a leading IT support provider in the aviation sector.
• Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.