Customer Support & Sales Administrator

Productionequipment; Galway City, Oranmore; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading industrial distributor in Galway is looking for a Customer Support & Sales Administrator to enhance customer relationships and support brand growth. You will be responsible for maintaining ongoing customer interactions, handling inquiries, and coordinating logistics, all while contributing to sales and marketing strategies in a fast-paced environment.

Qualifications

• Experience in a similar customer-facing role.
• Ability to identify customer needs and maximise sales opportunities.
• Strong communication, organisational, and administration skills.

Responsibilities

• Develop good business relationships with existing customers.
• Process customer requests and enquiries quickly and accurately.
• Coordinate delivery and transport method for shipments to customers.

Skills

Communication

Organisational

Administration

Flexibility

Customer Service

Education

Technical or Marketing background/qualification

Tools

SAP

Microsoft Office

Job description

Customer Support & Sales Administrator - Galway

Production Equipment UC is a leading industrial distributor supplying over 90,000 products to customers domestically and across Europe. We are looking for someone to play an important role supporting our private label brands division, provide frontline customer service to our distributor network, coordinate logistics for incoming stock and outgoing orders, drive brand growth, and support the increase of new business.

An experienced Customer Support professional you will be able to maintain ongoing customer relationships over the long term as well as fostering good internal relationships with all relevant teams and business units to deliver excellent service level and product support to our clients. The ability to operate in a fast paced and rewarding environment is essential.

Responsibilities

• Develop good business relationships with new and existing customers.
• Work closely with internal and external colleagues to ensure customer service excellence is delivered.
• Process customer requests and enquiries quickly and accurately to ensure timely delivery.
• Deal with frontline customer enquiries by web, phone and email.
• Coordinate delivery and transport method for shipments to customers.
• Monitor open orders and follow-up internally with production & procurement teams to ensure no delays.
• Inform customers on the technical benefits of our products and support the resolution of technical queries.
• Support the increase of business by maximising sales & up-selling to each customer where possible
• Regularly analyse sales data and new requests to ensure no drop off in business, or conflicts with existing business.
• Assist with marketing activities to support brand recognition and sales growth.
• Coordinate closely with senior stakeholders on day-to-day opportunities and sales strategies.

Skills & Experience

• Experience in a similar customer facing role.
• Ability to identify customer needs and maximise sales opportunities.
• Confidence to learn and discuss the benefits & technical features of our products.
• Experience with international shipments and dealing across multiple jurisdictions / geographies
• Strong communication, organisational and administration skills.
• Flexible and Pro-active attitude.
• Ability to embrace new ideas / initiatives when they arise.
• Technical or Marketing background/qualification is a distinct advantage.
• Desire to deliver first class customer service.
• Experience of SAP or a similar ERP system.
• Good Microsoft Office skills, in particular Excel.