Customer Support Representative

Productionequipment; Galway City; Hybrid; EUR 30,000 - 40,000; Full time

Job summary

A leading industrial distributor is seeking a Customer Support Representative to enhance client relationships and provide top-tier service. This role involves working collaboratively within the team to process customer enquiries while aiming for service excellence. A hybrid work model is available post-training, offering a flexible working environment in a dynamic industry.

Qualifications

• Experience in a similar customer-facing role.
• Ideally experienced in multinational organisations.
• Desire to deliver first-class customer service.

Responsibilities

• Develop good business relationships with new and existing customers.
• Process customer requests and enquiries via web, phone, and email.
• Ensure service improvements are identified and addressed.

Skills

Communication

Organisational

Administration

Flexible

Pro-active

Customer Service

Tools

ERP

Job description

Production Equipment Europe is a leading industrial distributor supplying over 90,000 products to customers nationwide.

We are currently recruiting a Customer Support Representative in Galway to play a critical role in maintaining and providing critical services and products to a growing number of clients internationally. We are seeking an experienced Customer Support professional who will be able to maintain ongoing customer relationships over the long term as well as fostering good internal relationships with all relevant teams and business units in order to deliver excellent service and product for our clients. The ability to operate in a fast paced and rewarding environment is essential. Hybrid working option available after training period and standard business hours apply.

Responsibilities

• Develop good business relationships with new and existing customers.
• Work closely with internal and external colleagues to ensure an excellent level of customer service.
• Processing customer requests and enquiries.
• Manage and process customer enquiries by web, phone and email.
• Ensure any potential service improvements are addressed and work on implementation if relevant

Skills & Experience

• Experience in a similar customer facing role.
• Ideally experienced working with multinational organisations.
• Good communication, organisational and administration skills.
• Flexible and Pro-active attitude
• Ability to embrace new ideas / initiatives when they arise
• Desire to deliver first class customer service
• ERP experience desirable