Customer Success Manager (Revolut People)

T-pro; Ireland; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading company in the tech industry is seeking a Customer Success Manager to enhance customer experience and drive product adoption. This role involves strategic project ownership and collaboration with various teams to ensure customer satisfaction and retention. The ideal candidate will have a bachelor's degree and significant experience in customer success within a B2B environment.

Qualifications

• 4+ years of experience in a tech or fast-paced B2B company.
• Experience in customer success and/or project management.
• Fluency in English with excellent communication skills.

Responsibilities

• Mapping customer requirements and designing product implementation strategies.
• Owning strategic customer implementation projects end to end.
• Working closely with teams to share customer feedback.

Skills

Communication

Self-organisation

Project Management

Customer Success

Education

Bachelor’s Degree

Job description

Customer Success Manager (Revolut People)

Join to apply for the Customer Success Manager (Revolut People) role at Revolut

Customer Success Manager (Revolut People)

Join to apply for the Customer Success Manager (Revolut People) role at Revolut

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 55+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 55+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

At Revolut People, we’re building the future of high performance. Our performance management platform empowers hyper-growth companies to identify, hire, and retain high performers at scale as they level up how they manage their talent.

To accelerate our growth, we’re looking for a skilled Customer Success Manager to continue building out the function. As a CSM, you'll be a strategic partner to your clients, working across the entire customer lifecycle — from mapping customer requirements to driving implementation and adoption.

You'll own key accounts, with the goal of increasing advocacy and retention through great experience and tangible ROI. You'll also be the voice for customers, collaborating with Product and Engineering teams to build a best-in-class offering.

Ready to take our customer experience to the next level and beyond? Let's get in touch.

What You’ll Be Doing

• Mapping customer requirements and designing product implementation strategies to achieve business objectives
• Owning strategic customer implementation projects end to end
• Working with customers to drive ongoing product adoption and build strategies to continually increase engagement
• Designing and optimising key processes within customer success to increase efficiency and team KPIs
• Working closely with teams, including Product, Engineering, Sales, Marketing, and Operations, sharing customer feedback to help shape the Revolut People platform
• Building and maintaining an internal and external knowledge base for customers and internal teams, including self-service instructions
  
  

What You'll Need

• A bachelor’s degree
• 4+ years of experience working in a tech or other fast-paced B2B company or consultancy
• Experience in customer success and/or project management
• Experience influencing teams to implement your plans
• Fluency in English with excellent communication skills
• Great self-organisation and keeping cool when working to tight deadlines
  
  

Nice to have

• Experience in HR tech
• Experience managing people
  
  

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
  
  

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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