Customer Success Manager - Ireland

Micron Agritech; Dublin; On-site; EUR 35,000 - 55,000; Full time

Job summary

Join a fast-growing company shaping the future of animal health as a Customer Success Manager. In this field-based role, you'll build strong customer relationships across Ireland, manage support queries, and identify opportunities for upselling. With a focus on the animal health sector, you’ll play a pivotal role in enhancing customer satisfaction through direct engagement and feedback.

Benefits

Competitive salary

Car allowance

Commission scheme

Company share options

Opportunities for growth and development

Qualifications

• Proven experience in the animal health sector (veterinary, diagnostics, etc.).
• Strong communication and interpersonal skills.
• Self-motivated and organised, with the ability to work independently.

Responsibilities

• Maintain relationships with customers and ensure satisfaction.
• Drive contract renewals and identify upselling opportunities.
• Manage customer support queries and collect feedback.

Skills

Relationship management

Communication

Customer-focused mindset

Sales acumen

Job description

Field-based role | Driving required

Micron Agritech is on a mission to transform animal health through rapid diagnostics and data-driven insights. Our flagship product, the Micron Kit, empowers animal health professionals with fast, reliable testing for parasites and diseases in animals. As we continue to scale, we're seeking a passionate and driven Customer Success Manager to build and maintain strong relationships with our customers across Ireland.

The Role

As a Customer Success Manager, you’ll play a pivotal role in ensuring our customers get the most value from our solutions. You’ll manage key accounts, handle support queries, drive renewals, identify upselling opportunities, and act as the voice of the customer internally. You’ll also contribute to new business efforts through outreach and demo bookings.

Key Responsibilities

• Maintain and strengthen relationships with existing customers across Ireland
• Manage and resolve customer support queries to ensure high satisfaction
• Call and visit customers to secure contract renewals and maintain loyalty
• Identify upselling and cross-selling opportunities to expand customer accounts
• Conduct regular site visits to build trust and provide tailored support
• Liaise closely with our product team to communicate customer feedback and requests
• Cold-call prospective customers to book demos for the sales team
• Maintain accurate records in CRM systems

️ This is a field-based role and requires regular travel across Ireland; a valid driver’s license is essential.

What We’re Looking For

Proven experience in the animal health sector (veterinary, diagnostics, animal nutrition, or related)
A customer-focused mindset with excellent relationship management skills
Ability to identify and act on upselling opportunities
Strong communication and interpersonal skills
Comfortable with cold-calling and outbound outreach
Experience with diagnostic products or testing technologies is a plus
Self-motivated and organised, with the ability to work independently

What We Offer

Competitive salary
Car allowance
Commission scheme
Company share options
Opportunities for growth and development in a scaling company

At Micron Agritech, you’ll be joining a fast-growing, innovative company that’s shaping the future of animal health through data and technology.

Interested? Apply today and be part of our journey to empower sustainable, data-driven animal health decisions.