Customer Success & Delivery Associate

Doccla UK Limited; Dublin; Hybrid; EUR 35,000; Full time

Job summary

A healthcare innovator in Dublin is looking for a Customer Success & Delivery Associate to provide essential support and build relationships with customers. This role involves administrative tasks, organizing training, and ensuring successful client implementation. Candidates must be based in Ireland and have prior experience in a similar sector. The position offers a competitive salary, opportunities for growth, and a supportive team environment with a focus on patient-first healthcare solutions.

Benefits

25 days annual leave + up to 9 Ireland bank holidays

Flexible remote options

Employee stock options

Private health insurance

£500 L&D budget per person

Free daily lunch at London HQ

Cycle to work scheme

Qualifications

• Candidates must be based in Ireland for this role.
• Previous experience in a similar sector is required.

Responsibilities

• Provide essential support to delivery managers.
• Handle key administrative tasks.
• Assist in organising and facilitating training sessions.
• Coordinate the planning of partnership events.
• Resolve day-to-day issues autonomously.
• Support the implementation of new clients.
• Gather customer feedback for engagement improvement.
• Conduct quality audits of the Doccla kits.

Skills

Organised and Conscientious

Strong communication

Innovative Thinking

Flexible and Adaptable

Effective Multitasker

Analytical Insight

Job description

🌍 A Bit About Us

We’re Doccla, and we’re redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.

We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.

🚀 Why Join Us?

This is your chance to join Doccla at a key stage in our growth.

We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains.

We’re solving real problems for patients and health systems and growing fast.

🧑⚕️ What You’ll Do as aCustomer Success & Delivery Associate

• Provide essential support to delivery managers, actively contributing to building and nurturing strong relationships with customers. This will include occasional travel to hospital sites and warehouse locations in both Ireland and the UK
• Handle key administrative tasks, including tracking and coordinating follow-up actions after meetings, addressing product queries and customers’ questions about our services
• Assist in organising and facilitating training sessions - both in person and remotely.
• Coordinate the planning of partnership events - such as webinars or in-person community events
• Play an active role in the implementation of new pathways, ensuring successful adoption and integration across sites
• Autonomously resolve day-to-day issues, demonstrating resourcefulness and initiative in finding effective solutions
• Support the implementation of new clients including ensuring all relevant documentation is complete and processes are followed in a timely manner
• Gather customer feedback from visits and NPS surveys, driving key actions to maximise customer engagement and utilisation of our services
• Occasional (~ once a month) visits to our 3PL warehouse near Dublin to conduct quality audits of the Doccla kits, oversee inventory counts, and deliver insightful reports with improvement recommendations.

💡 What We’re Looking For

• Candidates must be based in Ireland for this role

• Previous experience in a similar sector is required

• Organised and Conscientious: Highly organised with a meticulous approach to tasks, ensuring that all work is thorough and error-free

• Strong communication: conveying information clearly and proactively to ensure alignment, understanding, and effective cross-team collaboration.

• Innovative Thinking: Thinks creatively and proactively, offering new ideas and approaches to improve processes and overcome challenges

• Flexible and Adaptable: Willing and able to adjust to changing tasks and priorities as needed, demonstrating agility and a positive attitude in a dynamic work environment

• Effective Multitasker: Capable of managing multiple tasks simultaneously, prioritising effectively to meet deadlines and objectives

• Analytical Insight: Skilled at identifying patterns, differences, and overlaps between sites, leveraging this insight to inform decision-making and optimise performance

🧠 How We Work

We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first.

To thrive here, you’ll need a can-do attitude and an action-oriented approach, along with a willingness to learn and grow through open feedback.

We’re a hybrid team, with offices in London, Denmark, Germany, and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet‑friendly space. Some roles are fully remote, depending on the team and responsibilities.

🎁 What You’ll Get

Annual Leave & Holidays

💰 Budget for the role €35K
🌴 25 days annual leave + up to 9 Ireland bank holidays
🔄 Option to buy or sell holidays

Remote Working
🏡 Flexible remote options
💻 £200 remote working stipend

Financial Benefits
📈 Employee stock options
💸 4% pension on full basic pay
🛡️ 4x salary life insurance

Health & Wellness
🩺 Private health insurance
🫄 4 months full pay for birthing parent*
👶🏽 4 weeks full pay for non-birthing parent*
🤒 Sick pay

In‑Office Perks (London HQ)
🍝 Free daily lunch
🐶 Pet‑friendly office

Other Benefits
📚 £500 L&D budget per person
🚲 Cycle to work scheme

Via Smart Health:
🧑⚕️ 24/7 GP appointments
🧠 Mental health support
🥗 Nutrition & fitness advice
🧪 Second opinions & health checks

🏆 In Return for Your Hard Work

• A competitive compensation package (base + stock options), with half‑year and annual performance reviews

• The chance to work on patient‑first, system‑level healthcare challenges in one of Europe’s leading healthtech companies

• Opportunities for growth and leadership—we want you to challenge the status quo, own your impact, and continue developing, with our full support

🤝 Diversity at Doccla

We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences.

We’re committed to equal opportunity hiring—regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.

🔐 Safer Recruitment

We are committed to safer recruitment practices. If the role involves access to children or vulnerable adults, a Disclosure and Barring Service (DBS) check will be required.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.