Customer Services Representative - Spanish Speaking

T-pro; Cork; Hybrid; EUR 28,000 - 35,000; Full time

Job summary

A leading hospitality company in Cork is looking for a Customer Services Representative fluent in Spanish. You will handle reservation requests and provide exceptional customer support. This entry-level full-time position includes comprehensive training, flexible working conditions, and various benefits such as health insurance and educational assistance.

Benefits

Flexible Working Arrangements

Paid Sick Leave

Full Paid Maternity Leave

Educational Assistance

Employee Assistance Program

Qualifications

• Excellent communication skills, verbal and written in Spanish.
• Ability to adapt and tailor communication style to different customers.
• Experience in customer service desirable.

Responsibilities

• Process all reservation requests received by phone or email.
• Become an expert on Marriott's global reservation systems.
• Learn to take full ownership of customer experience, including issue resolution.

Skills

Excellent verbal and written skills

Problem-solving

Adaptability

Ability to build rapport

Job description

Overview

Customer Services Representative - Spanish Speaking

Marriott International Cork CEC invites you to be you, every day. Spend your days collaborating with talented individuals who thrive on providing extraordinary support to our customers. Bring passion and dedication to your job, and there is no telling what you could accomplish. Are you a problem-solver or an ‘I can help you with that’ kind of person, who can build rapport easily? Do you have excellent verbal and written skills? Are you adaptable? Do you enjoy diversity? Are you interested in progressing?

WHO WE ARE: Here at Cork CEC, we are a diverse group (with 58 nationalities) and we are committed to ensuring our associates explore and realize their full potential. There are clear career paths and opportunities to grow right at the beginning; 36 departments, 95 job roles ranging from customer services, and social media to digital content management. There’s something for everyone!

WHAT CAN YOU EXPECT? We will provide you with top-class training on supporting and enhancing the customer experience. You will learn how the exciting hospitality world works and how to take full ownership of the customer experience, including issue resolution. You will flex your ability to adapt and tailor your communication style. You will learn effective time management skills.

You will be processing all reservation requests received by phone or email. You will become an expert on Marriott's global reservation systems. You will learn what it is to be empowered as you deal directly with our customers, including our hotels, being able to confidently manage all queries.

WE WILL TAKE CARE OF YOU: Taking care of you is a priority. From day one you will be eligible for Marriott’s Associate Explore rate-curate a great work-life balance; stay at amazing properties!

Responsibilities

• Process all reservation requests received by phone or email.
• Become an expert on Marriott's global reservation systems.
• Learn how to take full ownership of the customer experience, including issue resolution.
• Adapt and tailor your communication style to the customer; build rapport and manage time effectively.
• Deal directly with our customers, including hotels, and confidently manage all queries.

Benefits

• Choice of where to work – in centre, remote (within 50-mile radius), or hybrid.
• Discounts with local businesses
• Flexible Working Arrangements to accommodate busy lives
• Leave of Absence programme
• Paid Sick Leave
• Parents Leave
• Parental Leave
• Full Paid Maternity Leave
• Incentive Programme

Life Assurance and travel and bike-to-work schemes are available from the get-go. After 90 days you will get free health insurance including eyecare and Marriott will also give you a private pension! We offer up to 100% Educational Assistance and have an Employee Assistance Program to cater for all your needs.

If this all sounds good to you, why not contact us today to find out more? We offer hybrid and remote working. Be smart, be ambitious, be you!

#JOBS

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experience of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality

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Carrigtwohill, County Cork, Ireland