Customer Retention Consultant

Bupa Insurance Limited; Dublin; Hybrid; EUR 30,000 - 45,000; Full time

Job summary

A global health insurance company is seeking a Customer Retention Consultant for their Dublin office. This hybrid role involves managing a customer portfolio to improve retention rates and delivering exceptional service. Candidates should possess strong communication and interpersonal skills, with a proven track record in sales or service roles. Experience in a contact centre is ideal, and fluency in additional European languages is a plus.

Qualifications

• Proven track record of meeting and exceeding sales/service targets.
• Experience in customer-facing role, ideally in contact centre.
• Understanding of European geography and time zones.

Responsibilities

• Manage assigned customer portfolio focusing on retention and renewals.
• Handle customer calls with empathy and professionalism.
• Resolve queries to ensure satisfaction and loyalty.
• Maintain up-to-date customer records.
• Collaborate with sales team to maximize retention results.

Skills

Fluency in English

Interpersonal skills

Problem-solving

Communication skills

Time management

Education

Relevant education in sales or related fields

Job description

Overview

Customer Retention Consultant – Dublin. Hybrid Role. Permanent, Full Time.

We make health happen. At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. With no shareholders, our customers are our priority – and our people are empowered to make a real difference every day.

As a Customer Retention Consultant in our Dublin office, you'll be part of a growing team focused on supporting our members across the European Economic Area (EEA). You'll play a key role in helping customers stay with Bupa by understanding their needs, offering tailored solutions, and delivering exceptional service. If you're passionate about people, problem-solving, and making health happen - this is the role for you.

Key Responsibilities

• Proactively manage your assigned customer portfolio, focusing on retention, renewals, pricing discussions, and expansion opportunities.
• Handle inbound and outbound calls with empathy and professionalism, identifying customer needs and offering solutions that meet them.
• Resolve customer queries with care and confidence, ensuring satisfaction and loyalty.
• Maintain accurate and up-to-date customer records in our management system.
• Stay informed about our products and services to provide expert advice and consultative support.
• Collaborate with the wider sales team to maximise retention results and drive customer engagement.
• Uphold the highest standards of quality and compliance, in line with internal policies and regulatory requirements.

What We're Looking For

• Fluency in English; additional European languages are a plus with a preference on French.
• A proven track record of meeting and exceeding sales and service targets.
• Strong interpersonal, communication, and influencing skills.
• A proactive, self-motivated approach with excellent time management and organisational skills.
• Experience working with high-value consumer products and high-net-worth customers.
• A good understanding of European geography and time zones.
• Previous experience in a multi-skilled, customer-facing role, ideally within a contact centre environment.

Relevant education in sales or related fields is useful but not essential - we value experience, drive, and potential.

Why Bupa

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Location: Dublin - BG EEA

Location Type: Hybrid

Time Type: Full time

Job Area: Business Development