Customer Operations Specialist

Planet Odoo; Ireland; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading ergonomic solutions provider is seeking a Customer Operations Specialist to be based in Co. Tipperary. The successful candidate will ensure exceptional customer experiences while managing inquiries across communication channels. Responsibilities include order processing, CRM management, and coordinating with logistics teams. Applicants should have a third-level qualification, experience in customer-focused roles, and strong organizational skills. Competitive salaries and hybrid working options are available.

Benefits

Competitive salary

Performance-related bonus

Learning and development opportunities

Hybrid flexible working arrangements

Qualifications

• At least two years' experience in a fast-paced customer-focused role.
• Ability to coordinate between multiple departments.
• Comfortable using IT systems.

Responsibilities

• Serve as the primary contact for customer inquiries.
• Provide sales support and guidance across multiple communication channels.
• Conduct quality control checks on all customer documentation.

Skills

Customer experience skills

Organizational skills

Proactive mindset

Logistics familiarity

Attention to detail

Education

3rd level qualification/diploma/certification (preferably Business or Health related)

Tools

CRM systems

Word

Excel

Outlook

Job description

At KOS Ergonomic Solutions, we are proud to be a market leader in providing Ergonomic solutions for all our valued customers within Ireland and internationally across Europe. Our specialist and talented teams continue to provide the best quality full solutionErgonomics services tailored to fit each individual’s client needs across our two office locations (Tipperary and Dublin) within Ireland. It is our mission to continue to improve the health and wellbeing of all our customers (many of Ireland’s largest multinationals) along with placing utmost importance on the health and wellbeing of our people who work with us towards the KOS journey.

About the role:

We are looking for a talented Customer Operations Specialist to join our office who will be based onsite in our Holycross office located in Co. Tipperary and will report into the Business Support Manager within the Operations team. The successful candidate will have excellent customer experience skills with the ability to continue to build strong relationships with our existing customer base along with being the first point of contact for new customer relationships. They will also serve as the first point of contact for customers delivering exceptional sales support and guidance through phone, email, and livechat. They will act as a key liaison between customers and internal teams, ensuring timely and accurate service while contributing to the company’s commitment to improving customers' health and wellbeing with associated ergonomic products.

What you will do:

Customer Support

• Serve as the primary contact for customer inquiries
• Providing sales support and guidance across multiple communication channels (phone, email, and live chat).
• Proactively address customer needs, ensuring satisfaction and positive experiences.
• Manage the customer support mailbox to ensure all queries and requests are addressed within the established service delivery times.
• Act as the voice of the customer by coordinating with logistics, purchasing, marketing, and sales teams
• Always strive and continue to provide accurate and high-quality responses to our customers
• Actively develop knowledge of ergonomic products to better support customer needs

Order Processing

• Schedule delivery dates and times with customers while planning efficient delivery routes.
• Ensure seamless coordination between customers and logistics teams.
• Process customer orders through the IT system
• Coordinate with logistics to ensure timely fulfilment.

CRM Management

• Conduct quality control checks on all customer documentation.
• Ensure accuracy and completeness on all documentation issued to customers.
• Update and maintain customer records within the Customer Relationship Management (CRM) system.

What we’relooking for:

• Professionalism with a drive to deliver an excellent customer experience.
• 3rd level qualification/diploma/certification (preferably Business or Health related)
• At least two years’ experience in a fast-paced customer focused role.
• Strong organizational skills and ability to coordinate between multiple departments.
• Proactive and solution-oriented mindset.
• Familiarity with logistics and invoice management processes.
• Comfortable using IT systems and confident using word, excel and outlook.
• Flexible approach to work and adaptable to change with successful growing company.
• Strong attention to detail.

At KOS Ergonomics Solutions Ltd, we are a company who is committed to looking after you and therefore, we provide Employee benefits which are tailored to suit your individual needs. We understand financial wellbeing is of utmost importance to get right and therefore, we continue to offer competitive base pay with salary scale along with performance related bonus with the main focus always being on your future potential and career progression. Our staff enjoy working within a vibrant office space with superior ergonomic office equipment with the option of engaging within Hybrid flexible working arrangements depending on the requirements of your role. We believe in investing in our employees’ development and continue to offer extensive learning and development opportunities to always position you for the next steps within your fulfilling career within KOS.