Customer Operations Manager

Northern Ireland Electricity Networks Limited; Ireland; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading utility company in Ireland is searching for a Customer Operations Manager to oversee customer service operations. You will manage key teams and drive efficiency while ensuring compliance with regulations. This role emphasizes achieving customer service standards and enhancing the customer experience. With a competitive salary and excellent benefits, this permanent position focuses on shaping strategies for service delivery. Applications must be submitted by 11pm on Sunday, 21 December 2025.

Benefits

Competitive salary

Excellent benefits

Qualifications

• Experience in customer service management.
• Ability to lead teams and drive operational efficiency.
• Strong understanding of customer engagement strategies.

Responsibilities

• Lead customer service operations at NIE Networks.
• Oversee key teams including Contact Centre and Vulnerable Customer Team.
• Ensure compliance with regulatory standards.

Job description

We’re looking for a Customer Operations Manager to lead our customer service operations at NIE Networks. This role will oversee key teams including our Contact Centre, Vulnerable Customer Team, Digital Contact Team, CNS Team, and Customer Engagement & Administration.

You’ll drive efficiency, optimise service delivery, and ensure compliance with regulatory standards while shaping strategies that enhance the customer journey. A central focus will be achieving RP7 Consumer Measures and maintaining Guaranteed Standards of Service.

For further information, the Role SpecificationDocumentis available to download.

CV and Cover Letter must be received no later than 11pm on Sunday 21 December 2025.

Location

Duration

Permanent

Hours

37

Competitive salary with excellent benefits