Customer Care Team Customer Contacts and Complaints Insights Report H1 2024

Commission for Regulation of Utilities; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job description

Customer Care Team Customer Contacts and Complaints Insights Report H1 2024

Customer Care Team – Customer Contacts and Complaints – Quarterly Insights Reports

The CRU has published the Customer Care Team, Customer Contacts and Complaints, Half-year Report for H1 2024.

The CRU’s Customer Care Team act as an information resource for customers and provides a free dispute resolution service to customers with an unresolved complaint against an energy supplier, energy network operator or Uisce Éireann.

This report provides an overview of the level and type of complaints and contacts made by customers to the Customer Care Team in H1 2024.