Customer Care and Sales Support Executive (Phone, Email & Web Support)

Ezliving Furniture Limited; Galway; On-site; EUR 28,000 - 35,000; Full time

Job summary

A leading furniture retailer in Galway is seeking an experienced Customer Support Specialist. This role involves providing friendly assistance to customers, managing orders, and resolving inquiries. Ideal candidates will have at least 2 years of experience in customer service or administration, with strong communication skills and a passion for helping others. Join a dynamic and expanding company with benefits including staff discounts, a pension scheme, and career development opportunities.

Benefits

Generous staff discounts

Pension scheme

Bonus scheme

Educational support scheme

Discounted corporate rate health care

Free employee assistance programme

Wellbeing initiatives

Career development opportunities

Continuous professional development

Qualifications

• At least 2 years of experience in customer service or administration.
• Genuine passion for helping people and providing great service.
• Strong communication and problem-solving skills.

Responsibilities

• Provide friendly and efficient assistance to customers via phone, email, and live chat.
• Handle general enquiries and after-sales support.
• Process orders, service requests, and warranty claims.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

IT literacy (MS Office, CRM)

Organisational skills

Multitasking

Job description

About Us

One of Ireland's largest furniture retailers, we are a dynamic and fast-growing company passionate about delivering exceptional products and providing excellent customer service.

Key Responsibilities

Customer Support & Service

• Provide friendly and efficient assistance to customers via phone, email, and live chat.
• Handle general enquiries, product information requests, delivery updates, and after‑sales support.
• Record and manage customer cases accurately within our CRM system.
• Liaise with logistics, warehouse, and store teams to ensure smooth order fulfilment and issue resolution.
• Follow up on open queries to ensure customer satisfaction.
• Selling our online products and responding to sales queries.

Administration & Coordination

• Process orders, service requests, returns, and warranty claims.
• Maintain detailed records of customer interactions and feedback.
• Support internal departments with administrative tasks related to customer orders and aftercare.
• Support customer care and sales administration across multiple channels, including phone, email, and digital platforms.
• Provide regular updates and reports on customer issues or trends to help improve service processes.

Customer Experience & Relationship Building

• Develop strong product knowledge to guide customers confidently (training provided).
• Where appropriate, assist customers with complementary or add‑on items to complete their purchase.
• Identify recurring issues or bottlenecks and suggest process improvements.

The Person

• At least 2 years of experience in a customer service, administration, or support role (retail or consumer goods experience a plus).
• A genuine passion for helping people and providing great service.
• Strong communication and problem‑solving skills.
• Confident phone and written communication style with excellent attention to detail.
• Comfortable using multiple systems (CRM, order management, email platforms).
• A positive, adaptable, team‑oriented attitude.
• Willing to support sales when needed (e.g. assisting a customer to complete their purchase).

Skills & Qualifications

• Proven experience in a customer‑facing or administrative support role.
• Strong IT literacy (MS Office, CRM tools, email systems).
• Excellent organisational and multitasking skills.
• Furniture industry experience is a plus but not required.

Why Join Us

Look us up on Glassdoor – rated 4.6/5.

Benefits

• We're dynamic and expanding.
• Fun, fast‑paced & high energy work environment.
• Culture of developing and promoting from within the company.
• Generous staff discounts.
• Pension scheme.
• Bonus scheme.
• Educational support scheme.
• Discounted corporate rate health care.
• Free employee assistance programme.
• Wellbeing initiatives like bike‑to‑work scheme.
• Career development opportunities.
• Continuous professional development with dedicated training resources.