Customer Architect (Dublin)

Datalex; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

A leading airline retail technology provider is seeking a Customer Architect to join their Dublin team. This hybrid role requires a mix of technical skill and customer interaction, focusing on delivering key features. Candidates should have extensive experience in high transaction environments and be adept in technologies like Java and AWS. Strong leadership ability and excellent communication skills are essential for success in this fast-paced role, helping shape the future of airline retail technology.

Benefits

Great Place to Work certification

Best Workplace in Tech certification

Qualifications

• Minimum 3 years of experience in a similar role.
• 7+ years in application design and development.
• Ability to handle multiple priorities in a fast-moving environment.

Responsibilities

• Lead implementation team to deliver product per customer requirements.
• Provide consultancy services to customers.
• Manage customer solutions and system architecture.

Skills

Customer-facing experience

Excellent leadership and communication skills

Problem-solving aptitude

Expertise in Java, J2EE, SOA

Tools

AWS

Azure

Oracle

Postgres

MongoDB

Job description

Location: Dublin or Manchester – Hybrid. At Datalex, our people are our assets who enable the success of our customers. Our customers represent the world’s leading travel retailers and recognise us for our world‑class products, talent, and partnership commitment. We are looking for a Customer Architect who is highly technically proficient, an excellent communicator, and has a strong customer orientation. This role is both customer‑facing and technical, with a primary focus on delivering key customer features to production. The Customer Architect builds strong relationships with customers and key internal stakeholders such as Sales, Product Management, Engineering, and Enterprise Architecture.

They advise our project team and customers on matters of design, product enhancements, optimisation, and implementation, while being commercially aware and able to make sound judgement calls.

If you are driven and enjoy working in fast‑paced environments, this role is for you! You will have a front row seat on how the travel industry works today and help us stay ahead of the curve. Datalex partners with best‑of‑breed content and payment providers, and you will get to work with the best in industry at every level.

Key Responsibilities

• Take a leadership role within the implementation team to deliver our product per customer requirements, driving architectural decisions and best practices – delivering on budget and on time
• Provide consultancy services to our customers as they use our product
• Manage the customer solutions & system architecture
• Translate business requirements into system level design and detailed technical architecture documents in a clear, professional manner
• Identify product enhancements required and actively inform product management of the business value
• Work with our Operations team to analyse the performance of our systems in a production environment and evaluate enhancements to our product for performance and cost benefits
• Contribute and agree on a strategic customer roadmap in collaboration with the leadership team
• Contribute to the long‑term development of our product suite
• Identify opportunities for and drive continuous improvement activities

Experience Required

• Customer‑facing experience in previous roles required
• Experience presenting at C‑level
• Proven ability to operate within a multi‑locational delivery team environment with both onsite and remote engagement; minimum 3 years’ experience in a similar role
• E‑Commerce (retail) industry experience and/or experience in a high transaction volume or mission critical cloud solutions (AWS, Azure, GCP)
• Excellent leadership and communication skills
• Must be able to deliver high‑quality customer‑facing documentation
• Be a self‑starter, have a strong problem‑solving aptitude and does not accept the status quo
• Ability to handle multiple priorities in a fast‑moving environment
• 7+ years in application design and development
• Expertise in some of the following technologies: Java, J2EE, SOA, JBoss, Tomcat, JDBC, SOAP, REST, OOD/OOA, .NET, HTML, CSS, JS, JQuery, React
• Experience working with database systems such as Oracle, Postgres, MongoDB
• Must be able and willing to travel to other Datalex offices and customer sites periodically
• Knowledge of the airline industry is an advantage but not necessary

About Datalex

Datalex's purpose is to transform airline retail. Datalex is a market leader in airline retail technology, offering unique products that enable airlines to drive revenue and profit as digital retailers. Datalex has a strong track record of delivering digital retail transformation for progressive airline brands worldwide, including Aer Lingus, easyJet, JetBlue Airways, Air China, Edelweiss, Air Transat, and Air Macau. The Group is headquartered in Dublin, Ireland, and maintains offices across Europe, the USA and China. In 2024, Datalex was awarded the 'Great Place to Work' and 'Best Workplace in Tech' certifications. Datalex plc is a publicly listed company, on Euronext Growth, Dublin.