Coupa SME - Procurement Operations Manager

Bank of Ireland; Dublin; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Dublin is seeking a highly skilled Coupa Subject Matter Expert to enhance procurement processes through effective use and optimization of the Coupa platform. Ideal candidates will possess deep knowledge of Coupa, robust stakeholder engagement skills, and a passion for digital transformation. This role is essential for managing Coupa's lifecycle while ensuring compliance and user training. This position is for a 12-month fixed-term contract, with hybrid working conditions.

Benefits

Inclusive workplace

Employee Support Networks

Qualifications

• Proven experience as a Coupa SME or Functional Consultant.
• Hands-on experience with Coupa modules and configuration.
• Experience in a regulated or complex industry.

Responsibilities

• Act as the primary SME for Coupa within the Procurement function.
• Lead the design, configuration, and deployment of Coupa modules.
• Drive user adoption through training, documentation, and support.

Skills

Stakeholder engagement skills

Analytical skills

Problem-solving skills

User training experience

Education

Coupa certifications (e.g., Coupa Platform, Procurement, Invoicing)

Tools

Coupa

ERP systems

Job description

What is the opportunity?

Group Procurement & Partner Management is a Bank of Ireland Group-wide function that provides Strategic Sourcing, Category Management, Partner Relationship Management, Supplier Risk Management & Governance and Procurement Services & Transformation support to all Divisions and Business Units. Group Procurement is part of Group Technology & Customer Solutions.
We facilitate the effective purchase of goods and services across the Bank. We do so with the aim of maximizing value from our total spend whilst protecting against supplier risk.

We are seeking a highly skilled Coupa Subject Matter Expert (SME) to join our Procurement team. This role will be pivotal in driving the effective use, optimization, and continuous improvement of the Coupa platform across the procurement lifecycle. The ideal candidate will bring deep functional knowledge of Coupa, strong stakeholder engagement skills, and a passion for digital procurement transformation.

Please note this is a 12 month fixed term contract.

In this role, you will:

• Act as the primary SME for Coupa within the Procurement function, supporting Source-to-Pay (S2P) processes.
• Lead the design, configuration, and deployment of Coupa modules (e.g., Procurement, Invoicing, Sourcing, Contracts, Supplier Management).
• Partner with IT, Finance, and business stakeholders to ensure Coupa aligns with business needs and compliance requirements.
• Drive user adoption through training, documentation, and ongoing support.
• Monitor system performance, identify areas for improvement, and implement enhancements or integrations.
• Manage Coupa release updates, testing and change management activities.
• Support procurement reporting and analytics using Coupa dashboards and data exports.
• Serve as the liaison with Coupa support and external implementation partners.
• Ensure data integrity, governance, and compliance within the Coupa platform.

What will make you stand out?

• Proven experience as a Coupa SME or Functional Consultant, ideally within a global procurement environment.
• Strong understanding of procurement processes and best practices (S2P, P2P, contract lifecycle, supplier onboarding).
• Hands-on experience with multiple Coupa modules and configuration.
• Experience with system integrations (e.g., ERP, finance systems) and data management.
• Excellent analytical, problem‑solving, and communication skills.
• Ability to manage multiple priorities and work cross‑functionally.
• Experience in change management and user training is a plus.

Essential Qualifications

• Coupa certifications (e.g., Coupa Platform, Procurement, Invoicing).
• Experience in a regulated or complex industry (e.g., pharma, financial services, manufacturing).
• Familiarity with agile project methodologies and digital transformation initiatives.
• Transformation experience in FS.

Desirable skills and qualifications

• Strategic business experience in Procurement.
• Experience of Financial Services/Banking industry trends.

Why work with us?

At the heart of our purpose is our commitment to Inclusion & Diversity:
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce, this is supported by the development of our Employee Support Networks.

We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact [e-mail].

This is a hybrid role, based primarily at our Baggott Plaza, Dublin office. We typically ask colleagues to spend a minimum of 8 days per month working in‑person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

Key Competencies

• Take Ownership - Self
• Manage Risk - Leader
• Better together - Leader
• Customer Focused - Leader
• Customer Focused - Self

We are on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.