Contract Manager

Sisgatepro; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

A growing cleaning and facilities management company in Dublin is seeking a Contracts Manager to oversee the sales process, manage client relationships, and drive brand awareness. The ideal candidate will possess a strong entrepreneurial drive, be adept at negotiating contracts across industries, and ensure high customer satisfaction. This position offers uncapped commission and personal development opportunities as the business scales. Experience in facilities management is advantageous.

Benefits

Uncapped commission

Monthly bonuses

Personal development opportunities

Qualifications

• High entrepreneurial drive with eagerness to innovate.
• Experience in leading inbound and outbound sales campaigns.
• Proficient in managing large service and client databases.

Responsibilities

• Manage entire sales process including negotiation and follow-up.
• Coordinate with internal teams and management.
• Track customer satisfaction and optimise solutions based on feedback.

Skills

High entrepreneurial drive

Confidence in leading sales campaigns

Ability to handle multichannel queries

High-level Microsoft Office user

Proactive communication

Job description

Contracts Manager job - Cleaning & Facilities Management company.

Company overview

Our client is a growing cleaning company, and also the country’s first subscription-based window cleaning service. We currently have 23 staff and 18 vehicles.

To lead the growth in the company to become a Nationwide service, being the largest window & gutter cleaning company in each major city in Ireland. To aid the company in becoming the largest Home Services Group in Ireland. Our ultimate goal is to become a household name in all Facilities Management Services.

Your Responsibilities

• Managing the entire sales process from prospect to lead qualification, pricing, selling/negotiating, booking of job and follow-up.
• Negotiation and pitching for various contracts across multiple industries and state bodies.
• Coordinating with internal teams & management.
• Marketing and brand awareness
• Liaising with management to find or create the most appropriate solutions to meet customer requirements.
• Proactively reaching potential customers by phone, in person, researching about them using secondary sources, presenting our innovative company offering, converting and generating new sales.
• Setting up and optimising sales processes targeting lead conversion effectiveness to push them down the funnel.
• Organising and managing customer databases, by keeping all customer and leads information up to date and providing reporting on relevant KPIs
• Delivering first-class customer service throughout the entire process.
• Tracking customer satisfaction via surveys, identifying and addressing sources of dissatisfaction by optimising solutions and incorporating feedback.

Skills, Knowledge and Experience

• You’ll have a high entrepreneurial drive, curiosity, and an eagerness to innovate and disrupt existing sales models. Learning and research around sales & marketing, outside of the training given.
• You’ll be confident leading inbound and outbound sales campaigns.
• Dealing with multichannel inbound queries, as phone, social media, webchat, and emails.
• Dealing with large service & client databases and working to a high level of organization.
• High-level Microsoft Office user – particularly Excel.
• You’ll be a confident self-starter, with proactive communication.

The role will suit an experienced sales or client contracts specialist. Exposure to facilities management is an advantage. There is uncapped commission for both new and renewed business as well as monthly bonuses on offer.

The position could also offer personal development opportunities, as the business continues to scale, year-on-year.