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Community Operations Analyst - Latvian Speaker

Commission for Railway Regulation

Dublin

On-site

EUR 30,000 - 45,000

Full time

30+ days ago

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Job summary

A dynamic role as a Community Operations Analyst requires a Latvian speaker to assist clients in Dublin. Responsibilities include managing community inquiries, ensuring adherence to standards, and suggesting workflow improvements. Ideal candidates will possess strong communication skills and a commitment to user experience.

Benefits

Health Insurance
25 days Annual Leave
Extensive Training & Development
Access to Wellness Programs
Tax Saver Travel Card
Bike to Work Scheme

Qualifications

  • Fluent in Latvian and English.
  • Cultural understanding of the market.
  • Experience working in an office environment preferred.

Responsibilities

  • Assist clients’ community and resolve inquiries accurately and timely.
  • Investigate and resolve issues reported on the client’s platform.
  • Suggest improvements based on user feedback data.

Skills

Interpersonal skills
Verbal communication
Written communication
Empathy
Decision-making
Problem-solving

Job description

Community Operations Analyst - Latvian Speaker

Location - Dublin

Contract type - Permanent

Work model - Onsite (Sandyford)

Working hours - Monday to Sunday (5x7) - Day (9am -5.30pm) OR Evening shift (6pm to 2am)

Language - Latvian

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Community Operations Analyst

Assist our client’s community and help resolve inquiries empathetically, accurately and on time

Become and remain knowledgeable about client’s products and community standards

Make well balanced decisions and personally driven to be an effective advocate for our community

Strong interpersonal skills, verbal and written communication skills and most importantly empathy

Display a strong bias to doing what’s right

Investigate and resolve issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content

Respond to user inquiries with high quality, speed, empathy and accuracy

Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

Enforce clients Terms of Use by carefully monitoring reports of abuse on the site

Review the reported content within agreed turnaround times and standards of quality

Identify inefficiencies in workflows and suggest solutions

Recognize trends and patterns and escalate issues outside the company policy to the global team.

Duties and Responsibilities:

Strong personal resilience with the ability to operate in a pressured and fast paced environment.

High adaptability and positive approach to challenges.

Ability to make decisions.

Ability to solve problems.

Effective Time management & Prioritization skills.

Ability to work as part of a team.

Ability to consistently hit KPIs on time.

Essential competencies:

Proficient in Albanian and English.

Cultural understanding of the market.

Experience in working in an office environment is preferable.

Extremely reliable, consistent, and hard-working

Passion for ensuring a positive, safe user experience

Flexible in working in a faced paced environment with different projects to work on.

Ability to learn new information in a short period of time

Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European)

Benefits and perks:

• Health Insurance

• 25 days Annual Leaves

• Extensive Training & Development

• Access to Covalen’s Wellness Programs.

• Tax Saver Travel Card

Covalen’s Bike to Work Scheme

Equal opportunity employers:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

For more information, don't hesitate to reach out to this mail ID: aline.telles@covalensolutions.com and your journey to becoming a valued part of Covalen starts here.

Apply Now or Reach Out for More Information.

#Covalen #BPOjobs #trustandsafety #CareerOpportunity #JoinOurTeam #Covalenjobs #dublin #contentmoderation #contentmoderator #irishjobs #Latvian #CplCovalen#LatvianSpeakers

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