Client Services Specialist

Collins McNicholas Recruitment; Limerick; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading company in the Financial Services sector is seeking a Client Services Specialist to oversee a team and manage client relationships. This role involves fostering a high-quality service culture and will include coaching team members. A strong background in Fund Services, particularly in Custody, along with leadership capabilities, is essential for success in this challenging position.

Qualifications

• Several years’ experience within Fund Services (preferably Custody).
• Ability to communicate with partners and clients at all levels.
• Proven ability to drive efficiency and effectiveness.

Responsibilities

• Oversight of a team of client service representatives.
• Develop and maintain effective relationships with business partners.
• Monitor service delivery and ensure client satisfaction.

Skills

Leadership skills

Interpersonal Skills

Organisational skills

Technical knowledge of securities

Ability to drive service delivery

Job description

Our client, a leader within the Financial Services industry, Based in Limerick, is looking for a Client Services Specialist to join their team on a maternity leave cover contract.

The successful candidate will be responsible for maintaining and developing client relationships internally & externally. The role entails developing and mentoring team members to understand the products and services that we support to ensure that we provide a superior level of service to our extensive client base. The successful candidate will assist with leading a developing team while at the same time ensure we exceed our client expectations for all custody queries.

RESPONSIBILITIES

• Oversight of a team of client service representatives that are responsible for day to day servicing of our clients.

• Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors, consultants, etc.

• Track service & delivery results against project plans and SLD (Service Level Delivery),

• Monitor service & delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback etc.

• Provide appropriate escalation of service & delivery and other relevant issues / opportunities to the Client Service Manager.

• Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.

• Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact

• Set clear goals, expectations and provide regular updates to the team that objectives are being achieved.

• Support and guide partners development through daily coaching and training opportunities

Skills/ Experience

• Several years’ experience within Fund Services (preferably Custody)

• Previous leaderships skills

• Technical knowledge of the securities industry, its products and instruments.

• Excellent interpersonal skills including ability to persuade and influence change / best practice.

• Ability to communicate with partners and clients at all levels.

• Organisational skills with the ability to multitask and prioritise when needed

• Proven ability to drive service delivery, efficiency, effectiveness and productivity.

• Ability to identify and implement areas of improvement that will have a lasting effect on the department.

For a confidential discussion and more information on the role, please contactJessica Kennedy

[e-mail]

021-2427110