Client Services Administrator

T-pro; Sligo; On-site; EUR 40,000 - 60,000; Full time

Job summary

A luxury goods manufacturer in Sligo is seeking a Client Services Administrator for a full-time position. This entry-level role involves managing customer orders, providing support, and adhering to company policies. The ideal candidate will have excellent IT skills and strong organizational abilities. Flexibility is required during busy periods, such as Black Friday. Join a dynamic team in a fulfilling organizational environment.

Qualifications

• Entry level position.
• Flexibility around busy times, e.g., Black Friday.

Responsibilities

• Acts as a resource for questions concerning customer orders.
• Works closely with the Operations Manager on policies for Sales Order administration.
• Communicates customer information and issues to Sales Order personnel.
• Provides feedback to Management about customer concerns.
• Interfaces with Planning, Finance, and Purchasing.
• Meets KPI targets with Operations Manager.
• Participates in cross-training to maintain service levels.
• Prepares reports illustrating customer information.

Skills

Excellent IT skills

Strong work ethic

Organizational skills

Tools

MS Office

SAGE (ERP)

Job description

Onsite - Sligo Town. Our client, a luxury goods manufacturer in Sligo town, is hiring a client services administrator for a full-time role. This position will act as the first point of contact for customer orders via web and email and will process those orders and payments.

Responsibilities

• Acts as a resource for questions concerning customer orders. Makes day-to-day decisions on actions needed to deal with customer issues.
• Works closely with the Operations Manager and other team members on developing policies and procedures for all Sales Order administration personnel, ensuring adherence to company policies (time keeping, attendance, health & safety, etc.). May be asked to assist in preparing semi-annual personnel reviews.
• Communicates with all Sales Order administration personnel information concerning customers and their issues. Makes decisions on issues that order entry personnel may be unsure about. Alerts Sales Order administration personnel to stock issues affecting customers, product allocations, new products being introduced, and logistical issues.
• Provides feedback and communication to Management on a range of issues concerning customers as well as subordinate personnel. Any issue that becomes a problem or potential issue should be brought to the attention of Management, due to direct contact with our most important customers.
• Interfaces with Planning, Finance, and Purchasing on issues that influence customer orders.
• Meets KPI targets mutually established between the Client Services Administrator and Operations Manager.
• Sets priorities and participates in cross-training to avoid declines in service when a team member is on holiday or sick.
• Uses analytical skills and disseminates information to prepare reports, and illustrate customer information such as revenue, number of orders, trends, etc.

Required Skills

• Excellent IT skills. MS Office is required; any ERP experience, especially SAGE, would be beneficial.
• Strong work ethic and organizational skills are required.
• Some flexibility around busy times, e.g., Black Friday.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Staffing and Recruiting