Client Service Advisor

WTW group; Ireland; Hybrid; EUR 35,000 - 55,000; Full time

Job summary

A prominent insurance broker in Ireland is seeking a Client Service Advisor to manage client portfolios, ensuring excellent service and fostering growth. The ideal candidate will be a Certified Insurance Practitioner with experience in the industry, strong problem-solving skills, and good IT proficiency. This role offers a competitive salary, hybrid working options, and a comprehensive benefits package, including a discretionary bonus and educational support.

Benefits

Annual leave (23) & Flexi Time (13)

Comprehensive benefits from day 1

Discretionary bonus Range 5 - 7.5%*DOE

25% Commission on New Business Revenue

Healthcare Allowance capped €1,500.00

Hybrid Working

Employee Assistance Programme

Qualifications

• Previous experience working for an insurer or broker.
• Passion for learning about and understanding the insurance industry.
• Highly accurate with good attention to detail.

Responsibilities

• Perform the broking role for their portfolio of Clients dealing with Renewals, Claims and all mid-term alterations.
• Achieve an appreciation of each client's business and culture.
• Foster beneficial insurer relationships.

Skills

Client advocacy

Problem-solving

Microsoft Office proficiency

Interpersonal skills

Education

Certified Insurance Practitioner (CIP)

Job description

Description

.Client Service Advisor

Willis Towers Watson is one of Ireland’s leading insurance brokers, risk advisors, pensions, and actuarial consultancies. Over the past 100 years, we have built an outstanding reputation for superior client service. In our Corporate Risk and Broking business we provide appropriate and innovative Insurance Programmes for our Clients. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how.

An exciting opportunity is now available for a Client Service Advisor; the primary purpose of this role is to perform the broking role for a portfolio of clients and provide a superior level of client service supporting the business in the achievement of their objectives. Our Objectives are expressed in terms of Client, Financials, People and Operational Excellence.

The Role

Main responsibilities include:
• Perform the Broking Role for their portfolio of Clients dealing with Renewals, Claims and all
mid-term alterations and queries
• Achieve best client service in an efficient and friendly manner ensuring that all client
deadlines are met
• Achieve an appreciation of each client's business and culture
• Support and find opportunities to enable growth of the existing client accounts
• Foster beneficial insurer relationships
• Follow company procedures for Renewals and New business
• Maintain Company and regulatory standards/requirements including compliance
• Participate in project work
• Provide technical support to colleagues and help in resolving their client problems
• Build relationships and provide support to a number of different teams across local and
offshore business
• Ambassador to WTW’s purpose, values, culture, and appreciate WTW client's business

Qualifications

.The Requirements

• Certified Insurance Practitioner (CIP) qualified
• Previous experience working for an insurer or broker.
• Client advocacy
• Desire to take early responsibility
• Passion for learning about and understanding the insurance industry
• Hard working, proactive and flexible
• Capable of solving problems
• Good IT skills, including proficiency with the Microsoft Office suit
• Good interpersonal, organisational, analytical and communication skills
• Highly accurate with good attention to detail in completion of all tasks.

WTW’s Compensation Package:
For us is more about the people we work with, and our journey together, where our colleagues are empowered to achieve the best possible results, for each other and for our clients. WTW rewards and recognises our colleagues’ efforts with the following benefits:
• Salary Negotiable
• Annual leave (23) & Flexi Time (13)
• Comprehensive benefits from day 1
• Discretionary bonus Range 5 - 7.5%*DOE
• 25% Comm., on New Business Revenue
• Pension scheme
• Healthcare Allowance capped €1,500.00
• Educational Support
• Life Assurance
• Charitable Gift Matching & Fundraising
• Group Income Protection
• Share Scheme
• Employee Assistance Programme
• Hybrid Working
• Sports Social and Wellness Club
• Paid Professional Membership

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

Equal opportunity employer.

WTW are an inclusive employer and welcome applications from people of all backgrounds and abilities. Please let us know if you require reasonable accommodation or support during any stage of the recruitment process and we will do our upmost to accommodate you.