Cleaning Supervisor

Aramark Northern Europe Group; Ireland; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading workplace solutions provider in Ireland is seeking a Cleaning Supervisor to manage service delivery on cleaning contracts. The role involves overseeing a team of cleaners, handling client queries, managing stock, and ensuring compliance with safety regulations. The ideal candidate should have prior experience in a supervisory role, strong customer service skills, and proficiency in Microsoft Office. This position offers an opportunity to innovate in service delivery and contribute to client satisfaction.

Qualifications

• Previous experience in a similar Cleaning Supervisory role.
• Full BICS Training is preferred.
• Excellent personality and customer service skills.

Responsibilities

• Manage the service delivery on cleaning contracts.
• Collate and return weekly and monthly timesheets.
• Manage Aramark stock and complete monthly stocktake reports.
• Ensure equipment is stored correctly and in good working order.
• Handle client queries effectively and quickly.
• Arrange cover for absent cleaners.
• Implement the cleaning schedule satisfactorily.
• Update the Regional Soft Services Manager on issues.
• Host staff meetings and toolbox talks on health and safety.
• Address staff performance and disciplinary issues.
• Identify and communicate opportunities for innovation.

Skills

Customer Service Skills

Multi-tasking

Strong IT Skills

Education

Good standard of education

Tools

Microsoft Word

Microsoft Excel

Job description

Aramark are looking to recruit a Cleaning Supervisor to join the Aramark Workplace Solutions team. The Cleaning Supervisor will manage the Aramark service delivery on Cleaning Contracts. They will use their experience and skills to deliver services to the client in a cost effective and innovative way. Reporting directly to the Area Cleaning Manager, the role holder will manage a team of cleaners.

• Ensure that all weekly and monthly timesheets are collated and returned by the appropriate deadlines and as per payroll Instructions.
• To ensure that all Aramark stock on site is properly managed and that all monthly stocktake reports are completed correctly.
• To ensure all equipment is stored correctly and is in good working order and highlight areas of concern in this area.
• To ensure that any client queries are dealt with effectively and quickly.
• Arrange cover in absence of cleaners and mobile cleaning specialists.
• To ensure that the cleaning schedule for all areas is carried out satisfactorily.
• To meet with the Regional Soft Services Manager weekly with a prepared report updating on any issues that they have resolved or issues that need to be raised to a higher level.
• Host staff meetings and hold Health and Safety toolbox talks on a monthly basis.
• Deal with all staff performance, disciplinary issues in line with company procedures.
• Identify opportunities for innovation on client sites and communicate these to the regional manager.
• Previous experience in a similar Cleaning Supervisory role.
• Good standard of education.
• Full BICS Training (Preferred).
• Excellent Personality and Customer Service Skills.
• Strong IT skills to include the use of Microsoft Word and Excel.
• Ability to multi-task and work on own initiative.