Claims Handler

Northgate Vehicle Hire Limited; Ireland; Hybrid; EUR 27,000 - 33,000; Full time

Job summary

A leading vehicle rental company is seeking a Claims Handler. In this role, you will ensure exceptional customer service while managing claims efficiently. Ideal candidates will possess strong administrative skills, IT literacy, and the ability to communicate effectively. This position offers a hybrid working model and competitive benefits, including a starting salary of £24,187.83 and up to £2,000 bonus annually.

Benefits

Employer pension contributions of 5%

Free life assurance

Employee referral scheme

Health and wellbeing services

Vehicle-leasing schemes

Discounted repairs

Qualifications

• Impeccable administration and organisational skills.
• Good IT literacy in any work environment.
• Strong communicator with exceptional written and verbal skills.

Responsibilities

• Provide highest standards of customer service.
• Handle customer incidents quickly and professionally.
• Liaise with customers and insurance companies throughout claims process.

Skills

Administration skills

IT literacy

Customer service

Communication skills

Collaborative teamwork

Job description

Overview

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Claims Handler

Reference: AUG20259572

Expiry date: 2025-10-02 14:00:00.000

Location: Darlington Head Office

Benefits: Pension, Life Assurance and Retail & Company discounts

Location: Darlington with hybrid working.

Hours: Monday to Friday. Shifts 8:00 to 16:30, working from 9:00 to 17:30, once every 6 weeks

About the role

Northgate Vehicle Hire is the UK's leading independent provider of fleet management and specialist vehicle recovery services. Due to continued growth, we are now seeking to expand our Claims Handling teams with ambitious individuals who have a passion, desire and a great attitude to manage customer incidents and provide a first-class service.

As a Claims Handler, you will be responsible for providing the very highest standards of customer service, ensuring that each incident is handled in a speedy and professional manner, according to the specific requirements of the customer. The role will include a strong focus on operational targets, liaising with both customers and insurance companies. The team handles damage claims from start to finish, with the ability to tailor processes to suit the client whilst gathering information through different sources and finding creative solutions to ensure prompt settlement of claims.

Salary & Benefits

• Salary: Starting from £24,187.83 per annum, with potential salary increase after 1 year of service.
• Bonus: Earn up to £2,000 per year (paid quarterly) based on individual and business performance.
• Annual leave: 24 days, increasing to 26 days with service, plus public holidays and an extra day for your birthday.
• Pension: Employer contributions of 5%.
• Financial Benefits: Free life assurance, Save-as-you-Earn, employee referral scheme (£1,000 per referral), and Benefits App with discounts and cashback at major retailers.
• Wellbeing & Lifestyle Services: 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, Travel Insurance.
• Motoring Benefits: Vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream: A free financial wellbeing app with pay control, savings, advice and more discounts.

About you

• You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
• Good IT literacy; you are a tech-savvy professional in any work environment.
• You understand and empathise with customer queries and complaints to provide a professional and personalised response.
• You’re a strong communicator with exceptional written and verbal skills.
• You thrive in a collaborative environment and can build strong cross-department relationships.
• You have a passion for delivering outstanding customer service and strive to go above and beyond daily.

About us

With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving. By partnering with some of the country’s most well-known organisations, we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.