Case Manager, High Support Housing, Dublin

Focus Ireland; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

A Dublin-based housing support organization is seeking a Case Manager for its High Support Housing team to support individuals transitioning out of homelessness. The ideal candidate will have a degree in social care and experience in working with the homeless. Responsibilities include managing a caseload, providing support for housing needs, and collaborating with various teams to encourage life skill development. This full-time role involves flexibility in working hours.

Qualifications

• Experience working with individuals who are or have been homeless.
• Experience supporting individuals with dual diagnoses.
• Understanding of homelessness and related issues.

Responsibilities

• Deliver services in line with Focus Ireland’s standards.
• Manage a caseload of 10–12 customers, conducting assessments.
• Support customers in accessing housing and welfare rights.
• Assist customers in creating and sustaining a home.

Skills

Team collaboration

Communication skills

Flexibility in approach

Proficient report writing

Education

Degree in social care, youth work, or related discipline

Job description

Overview

Case Manager, High Support Housing, Dublin. Location: Dublin. Contract: Full Time, 2 Year Fixed-Term Contract.

Purpose of this role: to work as part of the core DOSH (Dublin Off-Site Housing) team supporting households with complex needs, with a focus on individuals who have experienced long-term homelessness.

What You Will Do

• Deliver services in line with Focus Ireland’s standards of best practice.
• Operate within the objectives and policies of the Dublin Offsite Housing team.
• Collaborate with the Focus Housing Association property management team.
• Provide a safe, welcoming environment for customers, offering basic physical care and support while respecting individual choice and autonomy.
• Build trusting relationships with individuals who are street homeless or in temporary accommodation, supporting their transition to a more stable lifestyle.
• Manage a caseload of 10–12 customers, conducting assessments, referrals, and support planning as the lead agent using the Care and Case Management system and other relevant tools.
• Support clients in accessing housing, welfare rights, entitlements, and move-on accommodation.
• Assist customers in creating and sustaining a home, primarily through face-to-face, in-home support aligned with tenancy settlement indicators.
• Accompany customers to appointments (e.g., doctors, counsellors, court).
• Collaborate within a multi-disciplinary team, coordinating wraparound supports with internal and external agencies.
• Support customers in developing homemaking skills and maintaining positive relationships with their housing officer, focusing on rent payment, home management, repairs, and neighbourliness.
• Help customers integrate into their local community and access clinical, medical, and other support services.
• Encourage life skill development and support access to education, training, and employment opportunities.
• Maintain accurate casework records, daily logs, and assessments using Focus Ireland’s database and PASS.
• Attend internal and external meetings, handovers, and training sessions as required; participate in regular supervision with your assigned supervisor.
• Supervise students or volunteers as requested and implement existing policies while contributing to the development of new ones.
• Undertake other duties as reasonably assigned by the Service Manager or Team Leader.
• Work a 5 day week and be flexible regarding working hours; some weekends may be required.
• Remain vigilant to health, safety, and welfare risks in the workplace and report concerns accordingly.

What You Will Need

• Degree-level qualification in social care, youth work, or a related discipline.
• Experience working with individuals who are or have been homeless.
• Experience supporting individuals with dual diagnoses.
• Strong team collaboration skills.
• Proficient report writing and IT skills.
• Experience liaising with external agencies.
• Excellent communication skills.
• Understanding of homelessness and related issues.
• Ability to plan and implement support programmes.
• Flexibility in approach.
• Full driver’s license (desirable).

Focus Ireland is an equal opportunities employer.