Business Services - Receptionist and Administration Support

Sedgwick; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading claims administration partner in Dublin is seeking a Receptionist and Administration Support professional to assist the Business Services team. Responsibilities include front desk management, handling calls, and providing administrative support. The ideal candidate will have strong customer service skills and proficiency in Microsoft Office tools. This role offers an opportunity to work independently during quieter periods and be part of a dedicated team. Benefits include Permanent Health Insurance.

Benefits

Permanent Health Insurance

Qualifications

• Experience in filing, data entry, and scheduling meetings.
• Experience interacting with clients or the public.
• Familiarity with tools like Microsoft Office (Word, Excel, Teams, Outlook).

Responsibilities

• Cover the front desk Monday–Friday and greet visitors.
• Handle challenging or upset callers and de-escalate situations.
• Assist Business Services in delivering administrative support.

Skills

Proficiency in Word

Proficiency in Excel

Proficiency in PowerPoint

Sound numeric skills

Customer service skills

Tools

Microsoft Office

Multi-line phone systems

Job description

**BUSINESS SERVICES - RECEPTIONIST AND ADMINISTRATION SUPPORT** A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.Reception Duties: Cover the front desk Monday–Friday, answer and direct calls, greet visitors, notify staff, and follow security procedures. Administrative Support: Assist the Business Services team with daily tasks and collaborate across departments to ensure smooth operations. Work Environment: This role can involve quieter periods when visitor traffic and calls are low. It is ideal for someone who is comfortable working independently and can use downtime productively. **Specific responsibilities (including but not limited to)** Handle challenging or upset callers with composure, using empathy and effective problem-solving skills to de-escalate situations. Assist Business Services in delivering administrative support to the CEO. Perform additional duties as assigned by the Business Services Department.**Qualifications/skills** High level of proficiency in Word, Excel, and PowerPointSound numeric skills **Experience** Administrative Tasks: Filing, data entry, scheduling meetings, managing correspondence. Customer Service: Experience in roles that involve interacting with clients or the public. Office Software: Familiarity with tools like Microsoft Office (Word, Excel, Teams, Outlook)Multi-line Phone Systems: Experience answering and transferring calls professionally. **Benefits of working for Sedgwick in Ireland** PHI – Permanent Health Insurance ## Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see