Bilingual (Spanish) Systems Support Engineer, EMEA

Keeper Security, Inc.; Cork; Hybrid; EUR 45,000 - 70,000; Full time

Job summary

A leading cybersecurity company is seeking a Bilingual Systems Support Engineer to join their Cork office. The role requires strong technical support skills in both Spanish and English, coupled with at least 5 years of IT experience. Ideal candidates will support business customers and ensure exceptional service by resolving technical issues and assisting in software deployment. This full-time position offers a hybrid work model for local candidates.

Benefits

Onsite lunches

Private healthcare (no wait period)

Pension contribution (no wait period)

Sick Pay

Bike-to-Work Scheme

Above Market annual Bonuses

Qualifications

• 5+ years' experience in IT management and System Administration.
• Full fluency in Spanish and English.
• Hands-on experience with Mac OSX, Windows & Linux administration.

Responsibilities

• Provide exceptional customer service while responding to requests for technical support.
• Assist customers in the installation and deployment of Keeper's software products.
• Track and monitor all support cases to ensure timely resolution.

Skills

Bilingual fluency in Spanish and English

IT management experience

System Administration

Education

Bachelor's Degree or equivalent experience

Tools

Mac OSX

Windows

Linux

PowerShell

Python

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Keeper is hiring a driven Bilingual (Spanish/English) Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

Keeper's cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.

About Keeper

Keeper Security is transforming cybersecurity for people and organisations globally. Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About The Job

Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company's post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper's business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.

Responsibilities:

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the installation and deployment of Keeper's software products
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and engineering expertise
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
  
  

Requirements

• 5+ years' experience in IT management and System Administration
• Full fluency in Spanish and English
• Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
• Experience working with Single Sign On (SSO) environments
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Excellent command of Linux Shell and PowerShell
• In depth knowledge of prem/cloud/hybrid environments
• Bilingual fluency, ability to write, read, and speak both English and Spanish
  
  

Preferred Requirements

• Bachelor's Degree or equivalent experience
• Ability to adapt, overcome objections, and learn complex solutions
• Excellent time management and communication skills
• Working knowledge of Python
  
  

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme
• Above Market annual Bonuses
  
  

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at Keeper Security, Inc. by 2x

Sign in to set job alerts for “System Support Engineer” roles.

Blarney, County Cork, Ireland 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.