Application Analyst- UPMC Kilkenny

T-pro; Kilkenny; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading healthcare organization in Kilkenny is seeking a Junior Application Analyst to provide application support and improve systems. The role requires a BSc in Computer Science and at least three years of experience. This position offers competitive pay, growth opportunities, and a supportive work environment.

Benefits

Fully paid maternity and paternity leave

Competitive Pension Plan

Flexible working opportunities

Enhanced annual leave up to 27 days

Qualifications

• At least three years’ experience in a similar role or five years of equivalent experience.
• Good knowledge of infrastructure and an understanding of database/application architecture.
• Basic understanding of networks and integration protocols.

Responsibilities

• Provide 1st and 2nd level support for applications and technology equipment.
• Maintain an in-depth understanding of assigned applications as the Subject Matter Expert.
• Troubleshoot application problems and liaise with customers and vendors.

Skills

Application Support

Customer Service

Problem-Solving

Education

BSc degree in Computer Science or relevant field

Tools

SQL

Application Lifecycle Management

Job description

Overview

The Junior Application Analyst, under the general direction of the Application Service Manager, will operate all IT Support Services of health care applications and perform maintenance in accordance with established department policies and procedures. The role will be flexible in response to emergencies, staffing, or scheduling changes. The Junior Application Analyst must also develop plans to prevent problems, regularly evaluating the current state of the application, identifying aspects that could be improved and recommending changes to facilitate those improvements.

• Location: MacDonagh Office
• Job type: Permanent

Primary Duties And Responsibilities

• Provide 1st and 2nd level support for approved applications and technology equipment.
• Enforce strong access control mechanisms, such as role-based access control (RBAC) and multi-factor authentication.
• Keep all software systems and applications up to date with the latest security patches; ensure that security vulnerabilities are addressed promptly.
• Deliver high-level customer service in a fast-paced environment with the ability to stay positive under pressure.
• Produce documented details of all service calls in the ticketing system.
• Participate in and understand the lifecycle of application deployments, including installation, testing, deployment, support, and upgrades.
• Maintain an in-depth understanding of the needs and issues of customers, departments and practice groups.
• Maintain in-depth knowledge of assigned application sets, become the Subject Matter Expert for end users and troubleshooting, and create and maintain Knowledge Base articles for end-user support issues.
• Monitor support issues related to the assigned applications.
• On assigned SME applications, participate with the project team on upgrades and keep communications open so the user community is informed.
• Troubleshoot application problems, acting as liaison between the customer and the application owner, and with vendors as needed.
• Recommend and install system updates, patches, and hot fixes.
• Monitor applications for readiness, availability, and trend analysis.
• Identify and resolve application inconsistencies and defects.
• Log application support incidents and prepare appropriate resolution plans.
• Research application problems and prepare appropriate resolution plans.
• Prepare application-specific documentation, including converting user requirement specifications to detailed design specifications, writing test plans, and configuration specification documents.
• Provide on-site and hands-on support for IT users and technology.

Qualifications

• BSc degree in Computer Science, Engineering or a relevant field and at least three (3) years’ experience, or at least five (5) years of equivalent experience.
• Good knowledge of infrastructure and understanding of database/application architecture.
• Basic understanding of SQL and other simple programming concepts.
• Basic understanding of networks and various integration protocols.

Equal Opportunity Statement And Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. UPMC's Global Technology Operation Centre is based in Kilkenny.