AppleCare BPR Project Manager - 15 Month

Apple Inc.; Cork; On-site; EUR 70,000 - 90,000; Full time

Job summary

A leading technology company in Cork is seeking an experienced Project Manager to lead cross-functional initiatives. You will manage process changes, technological solutions, and project governance. The ideal candidate has a BA/BS degree and experience in delivering large-scale projects, along with excellent time management and communication skills. Join a dynamic team and help shape innovative solutions.

Qualifications

• Experience with global projects incorporating regional and country-specific details.
• Experience in managing large global technical projects.

Responsibilities

• Act as a liaison between business and technology groups to ensure requirements are met.
• Collaborate with partners to identify viable alternatives for key business challenges.
• Ensure business teams are prepared for system and process changes.

Skills

Experience in planning, managing, and successfully delivering large cross-functional systems projects

Exceptional time management skills

Ability to work autonomously

Education

BA/BS degree in Business or Supply Chain

Job description

Project Manager, AppleCare BPR - 15 Month

Cork, County Cork, Ireland Support and Service

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products—we build the kind of wonder that has revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.In AppleCare BPR (Business Process Re-engineering), we view inclusion and diversity as critical for innovation. Our Project Managers lead the most challenging cross-functional initiatives in AppleCare, the ones that involve multiple systems and drive complex changes across the AppleCare organisation and beyond. We turn ambiguity into order, and we know how to complete big projects successfully.

Description

As a BPR Project Manager you plan, mobilise, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organisations are ready for process changes. You will be the prime mover of your projects including scoping, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. We are looking for someone to bring experience managing large global technical projects that interweave multiple functional teams and/or multiple systems.

Responsibilities

• Act as a liaison between business and technology groups to ensure business project requirements are adequately met with cutting-edge and scalable technology solutions
• Collaborate with partners to identify viable alternatives for key business impacting challenges
• Communicate effectively to key business partners to ensure quality of products and services, oversees risk management throughout the project life cycles
• Achieve key performance indicators, improve efficiency while reducing operational costs
• Own creation of to-be processes; drive all steps of the technological design process from problem identification through solution vetting and selection
• Host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments in a fast-paced environment
• Identify and engage all resources needed to mobilise projects; establish project roadmaps and schedules, keeping activities on track to major achievements
• Determine key decision recommendations and broker agreements with internal and external partners
• Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams
• Facilitate capital planning for new projects and project scope changes, including business justifications and strategic road maps

Minimum Qualifications

• Experience in planning, managing, and successfully delivering large cross-functional systems projects
• Experience with global projects incorporating regional and country-specific details

Preferred Qualifications

• A background and knowledge of service supply chain networks, including reverse logistics and repair operations.
• Be a self-motivated individual with exceptional time management skills and ability to work with autonomously
• Proficiency in establishing project structure for optimal return-on-investment, and coordinating cross-project initiatives.
• Excellent forward thinking capabilities. Must be able to see beyond the current state, identify risks/opportunities and drive project teams toward the desired program outcome
• BA/BS degree in Business or Supply Chain or a minimum of 5 years of related experience