Analyst - EMS HCP Contract to Pay - Iberian Hub

Eli Lilly and Company; Cork; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A global healthcare leader in Cork seeks a dedicated professional for the EMS team. The role involves managing contract to pay processes, ensuring compliance with regulations, and providing support to healthcare professionals. The ideal candidate must have a background in customer service, fluency in English and Spanish, and proficiency in relevant software tools. Embrace this opportunity to contribute to impactful healthcare initiatives in a dynamic environment.

Benefits

Flexible hybrid working options

Healthcare benefits

Onsite gym

Subsidised canteen

Educational assistance

Qualifications

• 3-4 years’ customer facing experience required.
• Fluency in English and Spanish is essential.
• Experience with contracting systems is advantageous.

Responsibilities

• Serve as an information resource for contracting queries.
• Ensure compliance with data capture for ToV Disclosure.
• Review metrics and communicate KPIs to stakeholders.

Skills

Excellent communication skills

Proficiency in compliance

Customer service experience

Ability to lead small projects

Education

Bachelor's Degree or equivalent work experience

Tools

Sales Force

SAP P2P module

MS Office including Visio

Job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview

Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. In‑house People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, embRACE, LGBTQ+ & Ally and GIN‑Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.

Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself.

The Enterprise Meeting Services HCP Contract to Pay (EMS) team supports Lilly Meeting Owners with meeting planning & oversight, HCPs Contracts and payments execution and the reporting of transfer of value (TOV) to enable compliance with the EFPIA Disclosure Code. The Lilly Meetings & Congresses teams provide support for Meetings Oversight, while the EMS teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement and compliance support.

The EMS Team works cross‑functionally with regular interaction with key business partners within the GBS and Global and International Meetings & Congresses network, along with other key connected functions in Lilly, in particular Global Transparency, Global Customer Operations (GCO) and Ethics & Compliance.

Responsibilities

• Be seen as a “go‑to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
• Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country. This requires monitoring daily operational dashboard to ensure compliance with pre‑defined SLAs & ensuring effective distribution of the dashboard across the team.
• Ensure adherence to Anti‑Corruption requirements when interacting with and engaging HCPs.
• Ensure compliance with data capture requirements to support the Lilly’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication.
• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved.
• Ensure efficient and effective issue resolution for queries escalated from EMS HCP Contract to Pay Expert Specialist, including escalating as necessary to the EMS Sr. Managers.
• Effectively coach & mentor the EMS Expert Specialist to ensure they deliver excellence and compliance across key processes.
• Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
• Support global/regional EMS projects as required.
• Support the overall EMS team by demonstrating flexibility in providing cover for team members and training of new team members.
• Demonstrate flexibility as this person will be primarily responsible for the XXX market but support on other markets will also be required.
• You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager.

Basic Requirement

• 3-4 years’ customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change.
• Bachelor’s Degree (or equivalent work experience).
• Fluency in English and in Spanish is a requirement. Additional Language an advantage.
• Experience in Sales Force, SAP P2P module, MS Office including Visio.
• Experience with Contracting systems an advantage.

Additional skills/Preferences

• Requires business and/or technical knowledge developed through education or experience using discipline and understanding of key business drivers. Over time should be able to improve processes, products, and services.

• Be able to create impact at different levels: immediate peers and across teams.

• May lead small to medium projects with small to moderate risk. Effective and agile communications skills are needed.

• Requires analysis of possible solutions to solve and anticipate a range of day‑to‑day problems including standard and non‑standard requests. Be able to provide support on solving issues, within a team or multiple teams over time.

• Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively.
• Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external Business Partners.

The GBS focuses on the following foundational pillars across the full organization to ensure a solid and consistent approach to running our business.

Compliance

Demonstrate a strong compliance‑oriented mindset & help to build a strong compliance culture.

• Familiarize with all applicable process documentation & training materials to ensure you operate in a fully compliant manner.

• Ensure ownership for all applicable Operational controls for your area as well as the remediation for any deficiencies and the sharing of all learnings across the team.

People

• Actively work with the core team members, internal business partners, external support agencies, and Healthcare Professionals to build effective working relationships.

Customer

• Demonstrate excellence in all interactions with our internal customers, business partners & external Healthcare Professionals.

• Focus on measuring & improving our Healthcare Professional’s experience with the EMS process & teams.

Continuous Improvement

• Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture.

• Actively work with the core team members & Global and International teams to drive improvements for processes.

Additional Information

•Travel Percentage – Up to 10% international travel may be required.

Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.

Lilly does not discriminate on the basis of age, race, colour, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form https://careers.lilly.com/us/en/workplace-accommodation for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.