AI Analysts MULTILINGUAL

Commission for Railway Regulation; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

The Commission for Railway Regulation is seeking AI Analysts fluent in German, Finnish, or Vietnamese. This permanent, full-time role involves engaging with users, monitoring issues, and utilizing language skills within a dynamic team in Dublin. Competitive benefits include training, healthcare, and a fixed schedule with no shift rotations.

Benefits

Competitive salary

25% evening shift salary uplift

Daily travel allowance

Private healthcare

Pension contribution

25 days of annual leave

Extensive training

Wellness programme access

Tax Saver scheme

Qualifications

• Fluent in market language at near-native level (C1-C2).
• Advanced English (C1) required.

Responsibilities

• Investigate and resolve user inquiries via ticketing system.
• Monitor abuse reports and enforce terms of use.
• Use data analysis to improve user support.

Skills

Resilience

Interpersonal skills

Time management

Problem-solving

Empathy

Job description

We are hiring AI Analysts for the following languages:

GERMAN / FINNISH / VIETNAMESE

Your key responsibilities:

• Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
• Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
• Becoming and remain knowledgeable about client’s products and community standards
• Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
• Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
• Recognising trends and patterns and escalating issues outside the company policy to the global team
• Identifying inefficiencies in workflows and suggest solutions

Skills & Competences:

• Strong personal resilience with the ability to operate in a pressured and fast paced environment
• Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
• High adaptability and positive approach to challenges
• Ability to make decisions, prioritise, solve problems and work as part of a team
• Effective Time management & Prioritisation skills
• Ability to consistently hit KPIs on time

Language Skills: *

• Fluent in market language on the near-native level (C1-C2) in oral and written communication,with in depth understanding of culture and social trends in the region
• Advanced level ofEnglish (C1)

*If you are not sure about your level of language, we can offer you an assessment.

Contract:Full-time, permanent with Covalen

Compensation:

• Competitive salary
• *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am
• *For the Evening shift: €12 per day (before tax) as travel allowance
• Private healthcare
• Pension contribution
• 25 days of annual leave
• Extensive Training and access to CPL's Wellness Programme
• Tax Saver and Bike-to-Work Scheme

Working hours:

Day shift(9:00am to 5:30pm)

OR

Evening shift(6pm – 2am)

There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Location:Dublin 18, Sandyford, Dublin South

*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT:

·Due to nature of the role, candidates must be fully confident in dealing with sensitive content.

·Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable)

Why to apply?

• Chance to work within multicultural and diverse team
• Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
• No shift rotations – fixed working schedule
• No previous experience required – full training is provided!

For more information, please send your updated CVs to Sohini Sakssena at [e-mail]