Account Manager, UK

Meta; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading tech company based in Dublin is seeking an Account Manager to manage a portfolio of clients, focusing on revenue growth and best practice adoption. The ideal candidate has over 4 years of experience in customer sales or agency account management and possesses strong presentation and analytical skills. This role offers an opportunity to lead strategic client conversations and optimize campaign performance.

Qualifications

• 4+ years experience in customer sales and support, or agency account management.
• Demonstrated success with presentation skills.
• Ability to work in a fast-paced, international environment.

Responsibilities

• Grow revenue and solution adoption with Clients, Partners and Agencies.
• Conduct strategic conversations with C Level stakeholders.
• Operate as the lead contact for client portfolio.

Skills

Customer sales and support

Presentation skills

Team working skills

Analytical skills

Client management

Fluency in English

Education

Bachelors or Masters degree (or equivalent)

Job description

Overview

The role of the Account Manager will be to establish, own and manage a portfolio of clients, focusing on driving revenue and best practice adoption. They will achieve this through understanding their customers challenges and recommending tailored account plans & solutions by delivering strategic advice to drive client success, customer education and customer satisfaction. An appetite for identifying and executing opportunities to drive growth and success for their portfolio of clients is highly valued. This position is based in our Dublin EMEA Headquarters.

Responsibilities

1. Grow revenue, education and solution adoption with Clients, Partners and Agencies where relevant

2. Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs

3. Help develop client strategy, continuous improvement and knowledge sharing initiatives

4. Analyse data to identify trends to enhance our customer support processes and improve team efficiency

5. Optimize campaigns and identify programmatic ways to do this at scale

6. Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the adapt to feedback and adjust plans accordingly

7. Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues

8. Gather agency and partner feedback to enhance ad products and the customer experience

9. Deliver consultative support and up-to-date education on our Meta products

10. High level of experience presenting key client issues to C level, in an effort to be the customer advocate within Facebook

Qualifications

1. 4+ years previous experience in customer sales and support, agency account management or consulting

2. Evidenced success with presentation skills

3. Demonstrated team working skills, capacity to adapt to a fast-paced, international work environment with a drive for making an impact

4. Identify and leverage trends within industry of expertise/focus

5. A self starter with experience of critical thinking and analytical skills

6. Demonstrated experience in effectively prioritizing tasks and manage time, even under high- pressure situations

7. Client management experience

8. Fluency in English

9. Market knowledge and work experience in UK Market

Preferred Qualifications

1. Bachelors or Masters degree (or equivalent)

Industry: Internet