Account Manager

We are looking for dynamic, ambitious, and fun people to come on board and work with customers on new projects and expand their use of SoftCo’s products. Reporting to the Head of Sales, the successful candidates will work with a team of professionals focused on providing our customers with excellent software solutions and services built on SoftCo’s cutting-edge Machine Learning technology.

About SoftCo:

SoftCo is a fast growing global Procure-to-Pay (P2P) and Accounts Payable (AP) Automation technology company and we are looking for effective, proactive, and fun people to be part of our exciting journey. Our Smart Automation technology is transforming how companies manage their Procure-to-Pay processes, improving efficiency, staff morale and fighting fraud.

With 34 years’ experience, SoftCo ranks highest in independent customer satisfaction surveys. We are proud that all our projects are successful, and that our market-leading technology delivers our customers unrivalled levels of automation with the greatest savings. We operate from offices in the US, Finland, UK and Ireland. We have over a million users worldwide including PwC, Volkswagen, Patagonia, Primark, Logitech and all 80 departments of the Finnish Government. We are certified with ISO27001, Microsoft Gold Partner, all types of SOC, and we are an AWS Advanced Technology Partner.

You will:

• Manage and develop long-term business relationships with SoftCo customers and interact with several contacts including Finance, Procurement, IT and C-level management.
• Work closely with Customer Success and Pre-sales to ensure customer satisfaction and maximise Net Revenue Retention (NRR).
• Drive upsell and cross-sell of new SoftCo offerings and proactively manage customer renewals.
• Demonstrate the SoftCo P2P products and quote for new modules with support from both Sales and Technical teams.
• Act as the primary point of contact for customers if they want to escalate or prioritise certain items relating to their business requirements, services or any active projects.
• Attend Internal training to improve product knowledge.
• Undertake other duties as may be required by the company from time to time.
• Adhere to company policies and compliance standards.

Your profile:

• Previous experience in a customer facing account management role, ideally in a software related industry.
• Knowledge of and/or experience of finance and procurement processes with a technical understanding of SaaS and ERP integration.
• Organised and structured in your approach with a consistent attention to detail and a passion for providing high quality work and excellent service to customers.
• Excellent communication and interpersonal skills, fluency in written and spoken English, and experience in presenting and negotiating with customers.
• Proficient in the use of standard Microsoft Office applications and other collaboration tools.

What we can offer you:

This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector. We encourage our team to be ambitious and in SoftCo there is a culture of progression. We support your development by investing in training and partnering with leading learning platforms and providers. Uniquely, our structure means you work directly with the most senior leaders in the business, who see your potential.

A competitive remuneration package is on offer and our benefits package includes membership of our on-site gym (Dublin), company paid health insurance, life assurance, pension, bonus package, long service incentive awards and an employee referral scheme. If working for one of the most innovative technology companies is your thing, then look no further.

Join SoftCo and be part of a talented team that is shaping the future of SaaS software. Apply now to embark on an exciting journey where your skills and expertise will make a meaningful impact.