Senior Account Executive

WHAT’D YOU DO:

Client Management:

• Conducts standard checks to ensure that deliverables are error-free
• Prepares top line reports or regular deliverables for submission to clients
• Assists in the preparation of summaries in the top line reports
• Joins AAM/AM/SAM in discussions with clients and takes down notes on their needs/study objectives
• Discusses details of client’s requirements with AAM/AM/SAM
• Keeps AAM/AM/SAM updated on the status of client requirement
• Prepares presentations for clients
• Does internal follow-up within 1 week after presentation
• Schedules internal meetings with Operations team to discuss timetables for each client requirement.
• Ensures that client is billed for the total cost
• Conducts desk research to enhance analysis of data.

Documentation and Presentation:

• Archives all working files for security measure
• Documents internal and external minutes of the meeting
• Responsible for accomplishment of internal forms such as database forms, World Panel Online (WPO) forms
• Assists in the preparation of the final report
• Coordinates with client on date of presentation
• Attends and assists AAM/AM/SAM during client presentation and meetings
• Coordinates internally with Admin/Finance on the requirements of the subscription
• Facilitates sending of Customer Satisfaction Survey to clients in coordination with Executive Assistant

Relationship with Clients:

• Understands what is the level of service committed with the clients
• Learns and understands the market of your clients (structure, major trends, main players, latest launches, key initiatives)
• Understands the current business issues
• Be in the loop of client news
• Participates in client briefing sessions
• Practices good face-to-face communication with client contacts

Relationship with Operations:

• New launch update
• Direct contact with OP team to solve all problems related to diary and database (DB re-run, itemisation renew)
• Maintains close coordination with the related Dictionary handler (DE)
• Creates a database delivery schedule and adheres to it
• Uses and help develops software applications (ie. Macros…) to handle dataset efficiently
• Ensures that data requirements are met.

WHAT’D YOU BRING:

• College degree in any of the following – Communication Research, Marketing, Statistics , Math, Economics, Management, Psychology or any related discipline.
• 2-3 years of experience in Market Research segment
• Knowledge of various statistical and analytical techniques and/or tools is an advantage.
• Proficient in MS PowerPoint, Excel and Word
• Demonstrates intellectual and professional integrity.
• Good networking skills and service orientation.
• Innovative, adaptable and flexible.
• Able to work independently with minimal supervision.
• Articulate at conveying ideas, both oral and written.
• A fast learner, good in numbers and attentive to details.

WHAT’D WE OFFER:

• You will be part of one of the fastest growing countries within the Worldpanel division
• You will work closely with most of the leading brands in Indonesia
• You will be part of fast-growing team that continuously strive for delivering client satisfaction
• Opportunity to collaborate closely with regional and global team
• Flexible working environment.