Operational Manager

Lead and manage call center projects for improving quantitative and qualitative performance and clients satisfaction.

To be responsible for the result of project in the unit.

Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

To plan for human development to promote staff to higher level.

To keep good relationship with clients & do internal coordination with other division or department.

Find leads from existing clients for business expansion and willing to meet new people for business relationship.

Able to provide solution and suggestion for both internally and externally.

Required Skills:

• Minimum Diploma/ Bachelor's Degree from any field, GPA Min 2.75
• Fluent in English Language (verbal and written).
• At least 2-3 years of working experience as Contact Center Supervisor.
• At least 1 year of working experience as Contact Center Operation manager.
• Preferably Manager / Assistant Managers specializing in Contact Center Industry.
• Good analysis and planning ability.
• Motivated and able to work under pressure.
• Good negotiation skill and strong in numbers.
• Placement based in Semarang